Cold Stone Creamery — Restaurant in Billings

I went into Cold Stone Creamery to order a cake for my 40th birthday and what I received was nothing short of extraordinary. Neca did not simply make a cake, she created a masterpiece. From the moment she began helping me, it was clear she cared about every single detail. She asked thoughtful questions, made sure to include all of my favorite toppings, and went above and beyond to design something that felt personal and celebratory. The level of passion, creativity, and genuine care she poured into the process is rare to find. Neca turned what could have been a simple order into a moment I will never forget. The cake was stunning, delicious, and perfect in every way, but what truly stood out was her dedication to making sure it was everything I wanted and more. Cold Stone is beyond fortunate to have Neca on their team. She represents the highest standard of service, artistry, and heart. If you are looking for someone who can take your vision and elevate it to something unforgettable, Neca is the reason...

We went 5-11-19 for an early mother's day treat, both my parents are diabetic so they had the skinny vanilla with pecans,beca becuase thats the only option. it wasn't evenly mixed so mum only got 3 pieces of nuts, they were unevenly portioned & she got barely a third of of what the other cup had & they both tasted freezer burned & were very unsatisfactory! I ordered the lemon Meyers signature special, the employee didn't even know what it was or how to make it, even though it was displayed on the window; it was supposed to have lemon dairy free ice cream, blonde Oreos, strawberry's & whipped topping, & they forgot to add strawberry's even after repeatedly telling them what all was in there new signature! Sadly we had somewhere to be & had to take them on the road so there was no way to go back & deal with ALL the issues we had with every order. I've only ever had cold stone like 4 times in my life & for the price I'm not compelled to...

The ice cream was good. The service left a lot to be desired. A young lady named Heather [who claimed to be the manager] when I asked to speak to the manager, was very snotty when she served me. I asked her how much for a waffle cone she told me $5.49 and when she rang it it was $6 something. When I started that that isn't what she told me. She said in asnotty tone that that is what it was and it is listed right on the board. #1. You don't tell a customer one price and charge another #2. If there is a misunderstanding you don'tuse a shotty attitude to put the customer in their place because you might not like the free advertising you get. I probably won't return to any cold stone creamery in the country. There are too many competitors whose employees are not spotty to the customers. Heather's attitude will lose more customers if she isn't properly trained on how to treat a misunderstanding. This happened around 1:30 PM...