The Spun Cow — Restaurant in Birmingham

Not a large variety of Flavors and paid $10 for the smallest 2 scoop of ice cream I’ve ever had in My life. Ordered a waffle cone and was served a small cup with a triangle size waffle piece on the side (the lady kept telling me this was my order when it wasn’t). Asked for chocolate chip toppings and was given like 10 chocolate chips on top. Worst experience with an ice cream shop. Will not be returning. Not worth the purchase.

To the owners response: you had no way of knowing what I ordered just by viewing a camera or receipt as I mentioned I “ASKED” for a waffle cone and was given something completely else. Try reviewing the audio. Beyond the cone, the ice cream deserves this one star as it was completely over priced (and not that good) for what was received. True business owners understand the importance of satisfying the customer and meeting the customers needs. Not responding with a lack of knowledge on what was ordered by the customer and trying to prove them wrong. And if you are going to respond, please respond to all of these “customers” (good and bad) not just my post. That’s good business. Just do better. Thanks for...

My 5 stars are only for the employee that was working by herself on 4/22/23. The line was long and we waited for almost 45 mins just to get the order placed. Her attitude was pleasant the whole time. She didn’t allow the pressure of being extremely short staffed alter her friendly attitude towards the customers. Many may ask why I stayed in line so long. During that time I had great conversations with the other customers waiting. It was the cheapest meet and greet I’ve ever attended. As for management, good employees are hard to find please keep the staffing appropriate on Prime days for customers and your staff. We all joked about wanting to get behind the counter and glove up to help her. I did fix up the staging of the cotton candy on the counter where the little kids were waiting and messed...

The milkshake was delicious and the young lady who made it was a shining star amid what would have been a very bad experience. She's a beautiful soul and even placed the additional tip I gave especially to her in the collective tip jar. However, when you pay $9 plus tip for a 9oz milkshake you expect the previously happy and talkative young man ringing you up to at least pretend he went to customer service orientation, especially as I was the only customer. Still, he is a hard worker and was wiping down the counter after ringing me up. He returned to his happy and talkative self once I began to walk away. I'm just very conflicted about the entire encounter. I think he was just...