Blue Jeans Pizza & Pasta — Restaurant in Blue Ridge

Update from review below. Management, I hope you are monitoring- Something has changed in the last few months. We go here a couple times a month, and probably will go back, but something has definitely changed. Food quality has dropped, service is still OK, but not like it used to be. I held off on writing this update until after a few visits, because everyone can have an off day. Today we went and my wife and I both ordered wings, at the same time obviously. Hers came out almost 10 minutes before mine did. Not that that is a big deal, but why wouldn't you bring them out at the same time... Not slow service, but not prompt either. I would have ordered another glass of wine if the service had been faster. And a few weeks ago when we were there, it was a mediocre experience at best. Barely acceptable food, but the worst part was watching the couple in a booth across from us. The gentleman ordered a hamburger and his wife one of their normal house sandwiches. The wife got her food in a reasonable time but the husband waited an extremly long time for his burger. They were there before us, and we were basically done eating our meal, as was his wife, by the time he got his burger. The waitress kept saying, "We don't sell many burgers is why it is taking a while." What does that mean? Only thing I can guess is they had to send someone out for buns or something. But if that is the case, you tell the customer you are out of burgers and bring them something else, in a reasonable time. The gentleman was pretty tolerant of the situation, but you could tell he was getting pretty irritated by the time his food came out. Management - again, we have been here a lot, for years, and I'm telling you something is not right in the last few months.

Earlier post - We are locals and this is one of our normal go-to's. Owners: Do some advertising, please. I know it has been a while, but I can't tell you how many people my wife and I have talked to that thought you went out of business when you moved from your downtown location. We did too until we just happened to drive through your parking lot 2 years later and see you had moved. Locals like your restaurant but they have to be able to know...

So I'd like to think I'm a nice guy and give people a fair shake, but I have never dealt with a more rude waitress in my life!

After attending a Veteran's day ceremony today where the owner was the guest speaker I decided to check them out. I expected it to be busy since it was mentioned to a crowd of 50+ and I was correct. We had to wait for a table to clear, but that was expected and I was totally fine with it. We were seated and after 5+ minutes the waitress took our drink order and we also ordered our appetizer and meal. Drinks came quickly and the appetizers did as well. Somewhere around 30+ minutes I enquired about our food since I had noticed orders placed after ours had already been served. The waitress's response was this, I don't know I don't work in the kitchen!!! Are you kidding me?! What about "let me check"? Anyways, when the order came out she wasn't sure what order belonged to who and part of it was cold. When asked to get silverware it was received with an attitude as well. Then when enquiring about getting a refund for the cold food during mid-conversation she said ok and just walked away. After getting her attention again she then walked away saying loud enough for the other patrons to hear "RUDE". That was it! I requested to speak to the owner ( that I personally met and spoke to less than 2 hours earlier). He was in the kitchen busy as could be due to short staff. I informed him that he needed to get his waitress in check and he said he'd take care of it (though not even looking at me). Either way she had already spent the tip she was going to receive! Surprisingly she was a bit nicer after that l, but that milk was already spilt. I was so angry that I couldn't even finish my meal.

I don't know if I will ever go back. I wholeheartedly support Veteran owned businesses as I am one, but their staff can ruin all that hard work and ruin their reputation as well. This area has a very large expat population and are loyal to places that they are taken care of. They've got to make up some ground with me now!

Be the judge for yourself but, you've been warned. Maybe I just had a bad waitress...

Group of 7 arrived to the restaurant before 2pm. Our waitress was pleasant but totally disorganized. After 5 minutes we told her the 7th person was not coming, she then went to get our drinks and didn’t return for 15 minutes. We ordered our food (fried food) at 2:15 then two people got their food at 3:05, and other two people got their food at 3:15, the other two got theirs at 3:30. At 3pm we asked “have our tickets been put in, if not we will just leave no big deal”. The waitress said “yes it’s in it will be two minutes”. The restaurant was not busy for context. Some of us didn’t get the correct thing. We tried being polite through the interaction as we all understand that things just happen. Finally we asked to speak to the manager to just see if we could get a discount for the 1.5 hour wait time. The waitress went to ask for the manager then returned saying that the manager said no, he would not give us a discount. Then we said, please ask him to come to the table. Kevin finally came to the table. He was immediately hostile with everybody at the table, stating “we aren’t fast food what do you want” , that they had a really hard day that they were really busy pretty much everything except I’m sorry. Literally not an ounce of customer service. He then tried to talk down to us saying assuming we weren’t from the area though we all are locals. Then after he made everyone extremely angry, he goes “just tell me what you want” after we had clearly told him what we wanted. We were willing to eat what we ordered though the experience was awful, but after speaking to the owner Kevin we were all no longer hungry and simply wanted to leave. I am so disappointed with the service we received from both Lisa and Kevin. If Lisa had just said out the gate “hey we are short staffed” or whatever the issue was we would have just gone somewhere else, but the lack of communication from the waitress spiraled into a nightmare confrontation with the joke of an owner. The resolution was a 20% discount. If everyone was just having a bad day, I wish you a better one tomorrow. But a bad day isn’t a reason to bring everyone else...