Starbucks Coffee Company — Restaurant in Bolingbrook

This Starbucks is both great and awful. If you walk in and get a drink, the service is fast, the drink is right, and the atmosphere is pleasant. Employees are friendly and helpful. There is a medium-amount of seating, but a great comfy chair area with six chairs. My knitting group has met here and we've enjoyed it. We also haven't been hassled to leave (probably also because together we spend about $50-75 each time).

The drive-thru is another story. First, if you are turning right into the drive-thru, the angle is really weird and hard to make. You end up pretty far from the speaker unless you're able to do a wide turn or are further back in line. The line is almost always 600 cars long, but even when I've been the only car in the line, service was poor. On at least two occasions I have sat in the drive-thru for almost 20 minutes, including once when I was at the window for 7 minutes. That time, I was literally looking at my prepared food and drink for 4 minutes. The guy working the window could not multi-task. He could either take an order or take money, but not both. Why he was on the window, I don't know. My stuff was RIGHT THERE and he wouldn't just make an order hold on and hand me my stuff. One or two minutes, I get it. This was awful. When he finally gave me my stuff and I drove away, I realized my drink was wrong, but because I had spent so much time waiting, I didn't have time to go back.

I love Starbucks and I go to a lot of different locations and this is by far the worst drive-thru. If you're in a hurry, find another location. And if you do use the drive thru, take a sip of your drink before...

I have never had a problem with location. I always go through the drive through and my order is correct and great! Yesterday though we had a bad encounter with a worker there my husband and I. We went through the drive through and we’re ordering on the intercom and the man taking our order cut us off ( we weren’t finished ordering ) and said pull forward. His name was Adam. When we got to the window my husband tried to tell him we had more to our order and he shrugged us off and his voice sounded as if WE were bothering him when it is his job to take our order! He gave my husband a straw for his frappchino and coldly told him “ don’t lose that “ like why would you need to say that then I preceded to ask for an extra cup he exasperated and siged like I asked him to go run 5 miles and reluctly gave me the smallest cup they have. WORST EXPERIENCE ever. I didn’t have time to go in and ask for a manager as we were on our way to our sons schools confrence but I needed to put it out there that Adam who works at Bolingbrook was rude and not customer friendly in...

I rode my bike to Starbucks and got a drink in the evening, only to find the place closed when I finished. With no trash can outside & failing to grab employees attention I left my drink on the nearest table. It's worth noting I couldn't ride my bike with a drink in my hand, hence leaving it behind. Then an employee came out demanded we toss our drinks inside which I have no problem with. While another joked about recording the interaction in hopes of embarrassing us. When I confronted him, both quickly switched their stories. What's baffling is when I questioned the absence of a trash can, the employee blamed the city, claiming they weren't allowed to keep one outside. This excuse seemed hollow considering even clothing stores in the same mall have trash cans outside. Given their awful rating, their handling of the situation...