Domino's Pizza — Restaurant in Bonney Lake

I've tried for the past three years to see if the quality of their customer service would change. It has not. The customer service is terrible. I would give them half a star if I could. I call and the young man asks for my name..I give it to him..he proceeds to call me by another name..first name the same last name clearly different then he tells me that I didn't order anything because he couldn't find my name. I then give him my wife's name...he pronounced it different than what I provided then gave him the last name and he says we don't have an order for either name. I call back with an order number..speak to a young lady..she tells me I have an order but it won't be ready for over an hour even though we ordered over an hour ago. Her enthusiasm was SUPER LUKEWARM and the way that she addressed it was very unprofessional. I didn't call to talk about other orders. She tells me about other orders and then how long my order will take. I don't care. I'm a paying consumer and I just wanted a straight answer which I didn't get. "Sir, we are extremely busy and haven't prepared your food yet" Is there anything we can do or anything we can offer you for this inconvenience "? Take a page out of the Bonney Lake Chick-fil-A playbook...very conscious and very professional. Whomever owns this Domino's needs to retrain the staff including the management. Train your staff to care and not to provide excuses. I will try pizzahut now...or the neighborhood pizza joint...at least I can get answers and the truth. My family deserves better and the managers need to pay for this meal. #terriblecustomerservice #Domino'sBonneyLake410 #garbage...

I am absolutely appalled by the lack of customer service I just received from the current staff at this Bonney Lake location. I ordered a pizza for my family to enjoy as their dinner and it was made incorrectly. Unfortunately, I was not able to tell that the pizza was not properly made until I got home. We have a food allergy in our home and the pizza we brought home contained a food item we cannot eat. I didn’t think of it as a big deal and sent my teenager down there and have the pizza remade and the staff refused. They told her that since it was an online order they could not help her would not provide her with any resolution. My teenager called me to let me know and after speaking with the staff members, they refused to either make the pizza or refund the pizza. I thought that was ridiculous and certainly not good customer service. I asked to speak to the manager and they said to call back in 2 hours?! So that means we would not be able to eat dinner? I asked for the corporate phone number and none of the information was provided. The lack of customer service was so apparent I am appalled over a pizza that should have at least been remade so my teenager could have been able to come home and eat. If I could give this rating a zero I would !! Terrible service! They then embarrassed my teen and told her that we will just refund your pizza and blacklist you from coming here!! That is not how you treat your customers! Shame on you for treating the members of your community in this manner! Get your employees up to speed on how to effectively handle these issues so that you have happy customers!...

Im giving 3 stars because YES this location has wonderful FAST polite service, HOWEVER they have implemented a $20 minimum for deliveries. My order was $18.56 PLUS I always tip. They charge a delivery fee, on top of the tip which runs over $10 after the tip. If your going to charge a delivery fee then what does it matter if my order is a little less than $20? If that’s the case PLEASE put in a dollar amount for the tip, other places allow that when ordering online. When I called the store she wasn’t sure about the $20 delivering minimum, she just said “that’s what she heard”, but was not sure when, why or even how I was able to order the last time without the min. I order every couple of weeks, I’m a single mom and sometimes I order for my son who isn’t able to drive and pick it up. Maybe lower your minimum by a few dollars? Maybe the min amount for new customers, and maybe when you hit delivery it should tell you. I just drove to the store and it’s about a 7-8 mins drive. I’ll just start using Pizza Hut or another pizza delivery service that doesn’t require a minimum when ordering for...