Food is usually quite good, but sometimes it's quite awful. I've found that at a lot of Mexican places; you get the same dish each time, and 1 out of every 10 times it's really bad.

The main reason for the 2 star review is the way they treat call in orders. If you call them, you're not even a 2nd class citizen, you're a nobody. They let the phone ring for minutes at a time and sometimes never pick up. When they do pick up, they put you on hold and then forget about you, literally. That is not an exaggeration. Whenever I call, I'm put on hold and forgotten about. Usually I can last about 5 minutes before giving up. One time I tested to see how long it would last. I was on hold for 8 minutes before the line went dead. I called back, and asked if they forgot someone was on the line. They admitted they did.

This would of course be excusable if it didn't happen every time. It would also be excusable if there were a long line of customers in store waiting to be served, but that's not the case: they never put you on mute so you know whether they're helping people or not. The time I was on hold for 8 minutes, after the one customer that I was put on hold for, there were no other customers the entire hold time. This has been the case most other times as well.

So, managers: get your staff together and train employees how to handle the phone line. I worked in food service for over a decade, so it's not like I don't have empathy, but if you want business then you need to take orders. And you can't take my order, or anyone other callers' because the phone line is hung, when you leave me on hold and forget about me.