Chilacates — Restaurant in Boston

Food is usually quite good, but sometimes it's quite awful. I've found that at a lot of Mexican places; you get the same dish each time, and 1 out of every 10 times it's really bad.

The main reason for the 2 star review is the way they treat call in orders. If you call them, you're not even a 2nd class citizen, you're a nobody. They let the phone ring for minutes at a time and sometimes never pick up. When they do pick up, they put you on hold and then forget about you, literally. That is not an exaggeration. Whenever I call, I'm put on hold and forgotten about. Usually I can last about 5 minutes before giving up. One time I tested to see how long it would last. I was on hold for 8 minutes before the line went dead. I called back, and asked if they forgot someone was on the line. They admitted they did.

This would of course be excusable if it didn't happen every time. It would also be excusable if there were a long line of customers in store waiting to be served, but that's not the case: they never put you on mute so you know whether they're helping people or not. The time I was on hold for 8 minutes, after the one customer that I was put on hold for, there were no other customers the entire hold time. This has been the case most other times as well.

So, managers: get your staff together and train employees how to handle the phone line. I worked in food service for over a decade, so it's not like I don't have empathy, but if you want business then you need to take orders. And you can't take my order, or anyone other callers' because the phone line is hung, when you leave me on hold and...

As someone who’s in love with Austin Texas and it’s plethora of taco options, I’m always on the lookout for a great place to get tacos. Chilacates, both locations that I’ve been to (Centre street and Amory street in JP), are amazing. Prices are reasonable. Quick, chill environment with a small storefront.

The biggest thing for me, homemade corn tortillas. To die for.

I’ll often stop by here when they open at 9 on the weekends and get a breakfast taco (just eggs and pico) and a papas con chorizo, smother them both in the green and orange hot sauces. Just watch as they magically disappear from your plate.

My other favorites are the Al Pastor tacos as well as the hidden gem: Tamales. Their tamales are amazing. They usually have 3 kinds, pork chicken or cheese. Just get one or two to add to your taco smorgasbord, open those bad boys up, smother in pico and both hot sauces, enjoy!

Though I’m more of a taco guy, I have friends who swear by their burritos and I can say with confidence that this is the best torta I’ve ever had. Usually at a Mexican place, I think it’s a waste of time if you’re not getting tacos, but for real, you can’t go wrong with a torta.

I’m enamored with this place, so, so glad to have it nearby.

Staff at...

Went for dinner with my wife. We are both big fans of lengua (don't knock it until you try it) so my wife had to order the torta lengua. I was craving rice and beans with my main dish so I ordered the chicken enchiladas.

They both were ready in mere minutes as the kitchen staff were starting to prepare our food as we were ordering. The lengua was tender and the bread was soft but had the strength to not fall apart after 2 bites. The vegetables were fresh. My chicken enchiladas were pretty good as well. The chicken and corn tortillas were amazing. That whole side of the plate with the cream, chicken, avacado, corn casing were exceptional. However the rice and beans were lazily bland and a bit watery. I ate the whole plate it was just sad that the main was exceptional, yet the side couldn't follow the main's lead.

Lastly, I ordered a horchata for my wife as we strolled home. My wife had no complaints, but the drink had a tad too heavy of star anise for my taste.

This place is a JP staple that I enjoy, there are just a few things, which I mentioned, that could be fixed to easily make this a 5/5...