On Purple Cactus’s website for order delivery what’s stated is free delivery for new customers, which was why I decided to order. Order website has “Purple Cactus” at the top. Order with tax came to about $41, but bc they use Uber as a third party delivery service I was charged $57. Got no receipt with breakdown explaining so it look like I was charged $16 for delivery. No mention of a tip so have no idea how much would’ve gone to the driver. Saw a $5 promotion, still charged for delivery. Bait & switched.

I immediately called to ask that the order be canceled bc this is some BS, they said sure but the manager will give me a call in 10 mins bc the guy who answered couldn’t cancel. 20 mins later I call back bc I didn’t get a callback at all, they said that they couldn’t cancel it either bc they only received the order totaling $41 with no info on delivery charges. Got no receipt breaking down charge either.

And I can’t contact Uber Eats bc you can only reach them for orders placed directly through them on their app. Called my bank who can’t do anything & that I should contact Uber bc that’s who was charged on their end but since I paid Purple Cactus I need to reach out to them to cancel… & then it was too late. Food was delivered & there’s no way this $41 dollars of food can be enjoyed since I paid almost $60 for it. Messed up part is I pay Uber Eats to avoid delivery fees but bc Purple Cactus uses them as third party I paid way more than I would have for delivery & tip.

DO NOT choose delivery on their website. And they need to not say free delivery for new customers if they’re gonna wind up charging them with absolutely no recourse.

EDIT: Finally got receipt from Uber Eats two whole hours after order was placed on Purple Cactus. Charged $5.50 for delivery fee (not free delivery so now I know not to confuse it with “no delivery fee” 🫥) & $7+ for service fee + $8.60 in tip that I had no option to choose. $20 in fees for an order that was actually $38 including tax. Only got $5 promo that offset the delivery fee but for fifty cents. And food was ok but definitely not worth $58. If you’re going to order pick it up, but I’m so turned off that I’m never ordering from here again.