Chipotle Mexican Grill — Restaurant in Boston

I went with one of my friends against my better judgment. I just never had a great experience there. That night I agreed to take one for the team and just go along. We were all tired and options are few but whyyyyy did I do that?! They were out of the regular steak for our steak bowls only to UPSELL us on the premier steak bowl. Ok, I'm here and hungry so you got me... I'll bite (bad pun almost unavoidable). The woman charges me over $40... nearly $50 for 2 burrito bowls. I really didn't hear her correctly when I gave her my plastic (really long day). I saw the screen and said to please wait a second questioning the amount but she already ran the card. I said ok, let me read it from the receipt. All of a sudden, the receipt can't print and she mysteriously cannot find my order to get the amount adjusted. So I said, we'll eat here to give you time to find it. Hunnyyyy... we all ate and they held me hostage in that BLEEPING store for nearly an hour trying to figure this out.... even making me SHOW THEM that my card was really charged, questioning if I was sure that "I" didn't order more stuff (we had Water Bottles with us) etc... After all that, you would think they would rebate the meal right?! Nope!!!! They refunded the extra amount plus a TINY discount as a miscellaneous credit because their system STILL couldn't find my order. Hear me when I say...

This place is the worst service I ever deal with in my life so unprofessional and I see why this only location in my city only has 3.7 review all of the other location or higher the way how this this talk black woman that was serving my I had a wrap rice with chicken and vegetables and brown beans to my food she was so rude that she wasn't even supposed to take my order the guy was really helping me in a nice way he made a mistake but he was trying to fix it and this woman took over and be so disrespectful so she was so fast and quick to the point she didn't take her time to even like make the food come out properly and don't know how to take the time to like make sure not to mess up on my food they making this look bad for business how you explain serving people's food and being ignorant and not taking the time to do it in a nice matter and on top of it they don't care and it just makes people not want to come here I wouldn't even order online from this place just by me walking in and seeing from my own eyes how these people react I'm not coming back here ever again so unprofessional and so bad for...

I walked to Chipotle in South Bay on Sunday July 23rd and I ordered a bowl of rice with steak which I always order. As the young man kept adding stuff such as salad, salsa etc plate was ready and passed to cashier. I noticed there was extra $4 when asked why, the cashier said you have extra guacamole and I said I did not order guacamole. However, I spoke up which is unlike me but I had to because they are supposed to ask and say guacamole is extra $4. I told them to remove it as I was not told and the guy grabbed the plate and threw it into the trash angrily. I kept waiting and no replacement for 20 minutes. They served 9 people while waiting. I walked to cashier again and asked where is the manager she pointed to a lady next to her and when I told her what happened she shrugged her shoulders and said we will make another one for you unemphatically.lastly, I asked for refund but I still did not get my money back. This is horrible place and I do not recommend. I am not surprised about their low rating, I noticed after words is the lowest I have seen for a new...