J.P. Licks — Restaurant in Boston

I have been at this location and had great customer service and ice cream. That is why the overall rating is fairly high.

The writeup below is an occurrence from today. I wanted to put down the details while they were fresh. I was told that the order usually comes from the J.P. Licks nearest to the offsite event, which would make the provider the Charles Street location.

On June 13, 2023, my building organized an ice cream social and purchased goods from J.P. Licks. The ice cream and sorbet were fine. Management ordered a large quantity of goods. The J.P. Licks employees had been instructed to give 2 scoops of ice cream or sorbet upon request. On a repeated time and this was close to the end of the social, I asked for 2 scoops of sorbet and the employee with the baseball cap said in a condescending tone, "You get one."

Now, he could have phrased this nicer, such as, "I can give you one scoop for now." Or he could have said he was concerned the sorbet would run out (even though the sorbet was the least popular choice from what could be seen). Or he could have make up a reason for giving only one scoop, but he didn't. Or he could have said I could have one scoop of sorbet and one ice cream. There was no line, no person behind me.

I sat in the common area and observed repeat visitors ask for and receive 2 scoops of ice cream/sorbet.

I went downstairs and spoke to a building management person who organized the ice cream social. I was told that the social attendees could have 2 scoops and come back for another 2 scoops, and so on. On my way down the elevator, I spoke to a neighbor who had gone to the ice cream social and he would be back.

I went back to the event and saw the same neighbor who was a repeat visitor to the event -- now had two cups with 2 scoops of ice cream for a total of 4 scoops.

I didn't need more ice cream, but sat down and watched how the employee with the baseball cap treated residents. I had asked one of the employees how many people came to the event and the reply was over 200. The J.P. Licks employee said there would be much leftovers.

I asked the employee wearing the baseball cap why he said to me, "You get one (scoop)" when he proceeded to give other residents, many of them returning visitors, 2 or 4 scoops. I asked if he treated me differently based on my appearance. He said he didn't have to give an explanation because there was a line of people behind me. I corrected him and said there was only me, no line of people, no one behind me when he said, "You get one (scoop)."

Then he said he had to restrict people after they come "more than 3 times." I said I hadn't come that many times when he said what he did and there were people who came repeated times and he gave the number of scoops they asked for.

The baseball cap employee said, "Are you serious?"

I replied that I was very serious. I also stated that maybe he and his coworker may laugh and snicker after I leave the premises, but it was important that I let him know he needs to treat all with professionalism. This behavior is uncalled for. He should treat customers as he would want to be treated. Telling one person they can have one scoop, then giving multiple other people 2 or 4 scoops is fundamentally not right. I do believe this was based on appearance.

To make this clear, it was the baseball cap employee whose behavior was in question. I found the other...

Absolutely horrible treatment from the staff. Got my ice cream at this location around 9:30pm on a Saturday. Went to use the restroom. The guy cleaning the restroom said, “it’s closed” and to go somewhere else. I asked to please let me use it since it’s an emergency. He then proceeded to say that it’s “out of order”, which was clearly not true. When I pleaded with him again, he proceeded to tell me, “leave the store right now. You are being aggressive.” Then he walked over the cashier and told her to “call the police”!!! What??!! I am being threatened with the police because I wanted to use the restroom? Outrageous, humiliating, demeaning and completely unacceptable treatment of a human being, never mind a customer. I asked the cashier to speak with the manager, she told me that this guy was the manager, which did not seem plausible. A manager would not close the restroom an hour and a half before the store closes and wouldn’t call the police on a customer who needs to use the restroom! What kind of manager does that?? We waited a bit while the they both pretended to call the police, but had to run to find a bush to fulfill the most basic need I was denied because this guy didn’t want to clean the bathroom again. What a nightmare. I was a frequent customer in many different locations, I ordered birthday cake for my daughter from locations in Davis and Legacy place, and I’ve always had a great experience. Not this time. Jp licks - never again would I set my foot in your...

On a scorching hot summer day in Boston, I stumbled upon JP Licks, and I'm so glad I did! Their rum raisin ice cream was the perfect antidote to the sweltering heat, and the variety of flavors they offered made it even more enjoyable.

First off, the rum raisin ice cream was exquisite. The creamy, rich rum-infused ice cream had just the right balance of sweetness and that subtle hint of rum that made it a true adult indulgence. The plump raisins added a delightful chewy texture and bursts of natural sweetness that complemented the ice cream perfectly.

What stood out the most was the quality of the ice cream itself. It was incredibly smooth, and you could taste the freshness of the ingredients. It didn't melt too quickly, allowing me to savor every bite without making a mess.

From classic vanilla and chocolate to more adventurous options like mint chocolate chip and black raspberry, there was something for everyone. I couldn't resist trying a few other flavors, and each one was as delightful as the last.

The generous portion sizes ensured I got my money's worth, and the staff at JP Licks were friendly and offered excellent service, making the experience even more enjoyable.

In the end, JP Licks' rum raisin ice cream was a delightful summer treat, and the wide range of flavors they offer makes it a must-visit for ice cream enthusiasts. If you're in Boston and looking for a cool, flavorful escape from the heat, give it a try, and don't forget to explore their...