Stephanie's On Newbury — Restaurant in Boston

I just had the most ignorant interaction with the hostess who I was made aware that is “new”.

First and foremost I am a hospitality influencer and restaurateur as well as a full service marketing consultant and event planner not to mention that I serve on multiple boards and committees directly associated with the event and hospitality industry. To be told by the hostess when I sat at the bar, that there is “no” food at the bar is ridiculous. I walked in and told the gentleman standing there I was going to sit at the bar if there wasn’t any food there I am sure he would have indicated this hence why I was confused why she even made it a point to approach me. The young lady walks over and goes “are you eating?” I was very confused by her question as well as the fact that she didn’t even greet me with a “Hello” prior to her ignorance. I stated “If there is food to be offered than I may eat” that’s pretty normal as to why people visit restaurants correct? I am aware of the breakfast to lunch transition as I checked prior to my arrival.

She then says “well there is no food at the bar and then rolls her eyes followed by “come” and gestured her hand to get up from my seat and follow her like I’m some animal. This felt targeted and I am highly offended. If I needed to ask any additional questions than Gilberto to bartender would have answered them.

This behavior is highly unacceptable especially in an establishment as “prestigious” as Stephanie’s on Newbury Street. I am a Boston native and staple in the food and marketing scene and have trained and developed multiple establishments and a huge network of restaurant staff.

I requested to speak to a manager - MAX. That transaction was lack luster at best, bringing up the fact that she’s new is not my issue that is a coaching moment and should be apart of the core values. I get it, it’s time to ramp up the hiring however spend time with your staff to understand the do’s and don’t of customer service as Max mentioned how long Stephanie’s has been on Newbury Street - again, I am well aware of the reputation. People take time out of there day to curate and navigate their atmosphere hence I selected to stop at Stephanie’s prior to my meeting with a client.

The best part was the bartender Gilberto on the shift who was completely attentive and a high sense of customer service and urgency. He deserves 5+ Stars.

Chowder - Delicious Caesar Salad - Great

Certainly some work to do. I’ll try...

A Russian female server’s unfair seating assignment and dismissive attitude made my experience at this restaurant extremely upsetting today.

Even though the restaurant wasn’t busy and there were plenty of empty tables, she told me I could only choose between two specific tables — both uncomfortable spots without parasols. I politely asked, “Would it be possible to sit at one of the tables under the parasol instead?” Her response was a firm, “No.”

What made this worse was that, right next to me, another solo customer was already seated under a parasol. I couldn’t understand why I was being restricted, and when I asked for an explanation, the server completely ignored my questions.

I want to emphasize that the other staff members were kind and tried to assist me, but this specific server continued to treat me with complete disregard. From start to finish, I felt deeply disrespected and humiliated as a paying customer.

Finally, I told her directly, “Your behavior is racist and discriminatory.” It was uncomfortable and stressful for me to say this, but I felt it was necessary so that no other customer would have to go through the same unfair treatment.

The manager later came over to apologize, and I also received a direct apology from the server. However, this is not an issue that can be resolved with a simple apology. I strongly urge the management to provide proper training so that all customers are treated equally and respectfully, regardless of race...

Here's a revised version of the review:

During my recent visit to a restaurant on Newbury, I had a mixed experience that I would like to share. Let's start with the taste. The burger was truly delightful, with its delicious flavors and perfectly crispy bacon, which I believe is their signature touch. I would give it a solid rating of 4.8 points. However, I noticed that the avocado in the salad appeared slightly dark, but the richness of the cheese made up for it.

Turning to the service, the staff exhibited a great attitude and were generally attentive. However, there was a small oversight as no one initially poured water for us. Furthermore, we encountered two small bugs in one of the water glasses. Nonetheless, the issue was promptly resolved when they replaced the glass. Taking these factors into account, I would rate the service at 3.5 points.

Regarding the environment, being situated on Newbury, the restaurant enjoys a decent ambiance. Considering the overall atmosphere, I would give it a rating of 4.0 points.

In summary, despite a few minor hiccups, the restaurant delivered a delightful taste experience with their burger and crispy bacon. The service, while generally good, had a small oversight with the water and an issue with bugs in a water glass. Nevertheless, the staff addressed the problems promptly. Located on Newbury, the restaurant boasts a decent environment. Taking everything into consideration, it still offers a worthwhile...