I don’t usually leave reviews but I wanted to share in hopes the establishment thinks more carefully about their treatment of all paying customers— not just incoming ones.
My friends and I spent $15 on 3 slices today, which is already pricey— but is what it is. The pizza was good and everyone seemed genuinely kind service-wise; but only very shortly after us taking our last bites, one of the employees came to alert us that she needed our table because guests had just come in and “one of them had a baby”.
My friends and I were accommodating and we did leave— but it was very weird to be asked to vacate after having not having been there for even 25mins by that point (the pizza came out quickly and it didn’t take us long to eat a slice each). It was even weirder because there was outside seating and another table that would’ve fit the other guests (even though it likely wouldn’t have been as comfortable as the table they’d sat us at)
Like I said, I don’t usually leave reviews— but this experience left a bad taste in our mouths. Why would it be on us as paying guests, having not been in the restaurant that long, to, at that time, consider arriving guests? Why wouldn’t the restaurant figure out how to better accommodate all the guests by shifting the tables behind us to seat the arrivals or offering them to sit outside? Or, why wouldn’t they just advise them to wait— just as many of us have to do at many places in Newbury when it’s busy in the late afternoon? It was weird to me that the employee noted that the arriving guests had a baby as though we should for some reason be more inclined to give up our seats because they’d be more in need or desperate for one but .. nobody needs Union pizza. They, like us, are enjoying Newbury street and they, like us, may have had to wait or shift plans and that simply would not have been the end of the world.
It was a small event but it did make me averse to visiting here again because having time-limits is reasonable but, not only is nothing like that marked— but we would have been no where near passing it given the brief time we’d been there and the fact that we’d just finished eating and were chatting as we waited for our ride— even considering getting another slice.
In short, I realize my review is merely a dime in a bucket, and you may be tempted to dismiss it as such. But the business really should consider how they come off in moments like these if they want to be impressive and equitable to all guests. They shouldn’t be afraid to suggest that a guest may have to wait if there are some who’ve already paid and are seated— as is customary for food establishments.
If we were critics or something of the sort they’d likely take a hit on something like that; which would be so unfortunate because it otherwise seems to be a pretty fair...
Read moreToday, my siblings and I wanted to have lunch and we walked by this place and thought it looks pretty good. So we sat down outside on the patio and a waiter came and took 2/6 orders. After a while another waiter with brown curly hair and a beard came and gave us the pizza slices and told us we should leave because we only ordered 2 slices and that we were too many people sitting there(it was 1:30pm) and we were the only ones sitting there. After we told the waiter that one of the pizza was the wrong one and we didn’t get our change back the waiter told us we should take care of it ourselves and was pretty rude about it and didn’t bother to try to help us. After he took the other order which was a big pizza for 4 he told us that the tshirt my sibling was wearing was offensive and said it wasn’t appropriate to wear around kids (mind you we are between the ages 9-17) so he scolded minors and made the situation uncomfortable for me and my siblings and ruined our day. As a waiter you should never scold anyone especially if there are minors around. That just isn’t professional for a business. He didn’t even bother saying thank you after my brother gave him the money and just seemed pretty rude about the whole situation. After we told our original waiter what his college had said to us he didn’t bother to apologize to us afterwards.
All in all I would say the food was delicious but I wouldn’t come back due to the...
Read moreDecided to not go with my usual pizza store which was a more expensive shop. I’m sorry to say I was disappointed and a bit sad that I made that choice because it has a better rating than my regular go to pizza shop. I ordered a two topping pizza but felt like it hardly had any toppings. Each slice consisted of 1-4 toppings each. There was hardly sauce or cheese on it. The crust was 2 inches long. It seem like I was just ordering bread with a sprinkle of sauce and cheese. I like the fact it was thin crust because I like to eat the entire slice ( I was really hungry). But there was so much crust an so little cheese and sauce I just couldn’t enjoy it ( can’t imagine how much more bread that would be) and the meatball and sausage which was both ground meat taste ok and a little different from the usual toppings. I don’t thing this pizza was worth its price or a 5 star maybe if I order extra extra it would be taste and look different. The delivery was super fast after I was told it would be and hour and I literally ordered my pizza at 8:24 and it arrived at 8:53 which made it seem like it was already made and they threw a few toppings on it and sent it out to delivery. This is definitely my first and last time. Ps. I really don’t do review but this was such a...
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