Zhen Choo Chinese Restaurant — Restaurant in Braddock Hills

When I first tried their food, it was decent, close to NYC spots. HOWEVER, I ordered 'Beef in Garlic sauce with pork fried rice no vegetables'. My plate was beef with broccoli and huge green peppers with pork fried rice. Came back the next day and explained there must have been an error and was hoping for a resolution. The lady argued me down. I explained to her if I wanted beef with broccoli, then that is what I would have ordered. Beef in Garlic sauce is literally just that! She caught how stupid this is and insisted that I pick out the broccoli despite highlighting I didn't want vegetables. She offered no resolution for them trying to cut corners on dishes and kept on raising her voice. Fast food is not cheap and secondly there's no Chinese takeout from everywhere in NYC to here that has tried to pull that stupidity off. HIGHLY disappointed. For the last 3 years I'd normally go to them when craving the closest Chinese take-out but with that type of attitude and lack of addressing 'customer satisfaction' I'll never eat here again and highly recommend go anywhere but here. FYI... Best believe it's a sweatbox, no door open for fresh air, no ac or floor fan while you wait 20 minutes for 2 simple orders. Their spot has gotten worse and worse. They clearly don't value their customers go to the Chinese spot in Homewood,...

I had been a long time customer, in the past the service and food was always excellent. Yesterday after leaving church I called in shrimp fried rice and general tso chicken. The order was taken by female and would be ready in 15 minutes. I drove straight to the location to pick up my food, a guy was at the desk. Had to wait 5 minutes but that was OK. Took the food home and was on my couch eating when my cell rang. It was the restaurant and a female accused me of not picking up my food. I tried to tell her I was EATING my food but she didn't want to hear it. She was on a rampage about me going to another location and getting food there and leaving them hanging. I tried to tell her that was not true and if that was the case then why was the food ready when I got there. She didn't believe me. Sad to say the food was not the same, some of the rice grains was hard and the chicken wasn't good but the sauce was good. Unfortunately I won't go back, not because of the pickup confusion but because of the quality...

I've been a long time customer and always got good food, but recently It's being operated by a new group of people that I don't recognize. About a month ago I got shrimp fried rice and shrimp lo mein and they were both terrible. Rice was hard and the noodles were mush. Tried again yesterday and the same thing. Brought it back today and their remaking both right now. Tried them both in the parking lot before leaving. Better but not the quality of the previous owners. Also a slight odor of cat urine when entering the door. Overall a bad experience and unfortunately I won't be...