Panda Express — Restaurant in Bradley

So a couple weeks ago we were here. Pulled up and ordered, we were told it would be about a 10 minute wait and to pull straight forward into a parking spot, someone would bring our order out when it was ready. No flag on the car, no sticker on the window, I was wondering how they know which car gets which order but ok I'm sure they have a system. We got to talking and waiting and it seemed like it had been a while. The two cars next to us had gotten their food and left and a new car pulled in. We checked the receipt and it had been 20 minutes. I went inside and the very flustered man running the checkout yelled over to drive through, they hollered back they couldn't find our car which was parked exactly where they pointed directly in front of the drive thru in the first parking spot. Didn't offer to make the order up fresh, didn't apologize, just said that they're really busy. Yeah I can see that but maybe get some post it notes like other places use when they have orders waiting in the parking lot. I'm not interested in going back to this location again. A simple "sorry" goes a long way even if you're busy. At least an offer to do even anything as apology goes a long way. Nothing. Just tepid food that had been sitting around for 10 minutes or more getting soggy. Go somewhere else. If they can't be bothered to figure out where we parked or apologize or really do anything other than shrug and say "we're busy" what else can't they be bothered to do because...

6:15pm Thursday 10/6/22 The place was a bit busy, lots of staff cooking and serving. 3 people in front of me, 3 other cusromers standing off the side waiting for their food. I went to order 2 choices, first was Honey walnut shrimp and second was teriyaki chicken. They had NO teriyaki chicken done, told me it would take 20 minutes... 20 MINUTES, it was 6:15pm! I asked if the orange chicken was spicy, as a staff member responded no, I actually seen the sign with the hot pepper on it. I responded with, "Oh, I see the sign now, and there's a pepper symbol on it and you're telling me it isn't spicy?" She returned with "well it's like a medium spicy." 🥴 SERIOUSLY?!? I then said is there anything else that isn't spicy, she kind of looked at me like "are you seriois?" So I asked for the same for my second choice, honey walnut shrimp. I was they were out and then told it would take 10-15 minutes. Are you serious? At that point I said forget it, I don't want anything and left. ALL those people working and they had none of the only two things you serve that isn't spicy ready. We won't be returning to...

I got a bigger plate, this item should have 3 entrees and a side. Mind you I paid extra for the honey walnut shrimp. I received this.. I’m so confused as to why I have mounds of orange chicken and a tiny helping of the only thing I’ll eat due to my fiancé and I splitting it. I walked in there and said I have a question… if I paid for a bigger plate then why did I only receive 5 honey walnut shrimp in a box? The lady took it out of my hand and said rudely, “it should be 7 actually.” Oh lol okaaaay. Need I remind you I paid EXTRA for this option. She took them from me opened up my box and COUNTED THEM! Whaaaaat? I said well this is all I’ll eat so I need another small order. This lady rings me out and tells me $7.25! I looked at her and said are you joking! So I’m paying $1.00 each shrimp?! I WILL NECER COME HERE AGAIN! Customer service was terrible and there’s bratty kids running the joint do better...