Aurelio's Pizza of Tinley Park — Restaurant in Bremen Township

I came with family for my nieces birthday. We did get there a couple hours before closing, but they were aware we were coming. The pizza taste completely different from the delicious Aurelio’s pizza place in Homewood. That spot was a 10 out of 10 in every way so to come here and be completely disappointed like this was insane. The pizza at this place seemed a tad bit undercooked. The crust was very soft and flimsy. While I do understand that they probably rushed because it was Sunday and they had to close by 9 I would have still hoped that they did their absolute best to make sure things were top tier! The waitress was extremely nice so I won’t add her name but what I will say is the worst part of my experience their was when I ordered wings to go (because their wings are to die for or at least the ones at the other spot in Homewood are) and the waiter asked if I wanted boneless or bone in…I hate ANYTHING without a bone and I have never in my entire life purchased boneless chicken in any form so naturally I said BONE-IN. I’ll give her the benefit of the doubt and say she just didn’t hear me correctly. I sent my husband into the restaurant because I came outside after ordering the wings to wait on the rest of my family to be done. By the time I sent him in for the wings majority of my family if not all had already come out and I had just remembered my wings. My husband pays for them and then hurry’s to leave because they are closing. Once I get all the way across the world to my home the place is now closed and these people have made me boneless chicken (because those are not WINGS!) when I say the amount for those bite size droplets that I NEVER ORDER really sent me! I literally only agreed to eat there because of the BONE-IN wings! Since my money 16 dollars and some change paid for those 6 pieces of nothing I tried to eat it. Keep in mind I already DO NOT LIKE boneless chicken. They were extremely soft and artificial tasting (part of the reason I DONT EAT BONELESS CHICKEN) I had a small bite and just trashed them! I would have loved a refund but I live no where remotely close to that place so I just took the loss and said well…. I’ll Write a honest...

I’ve never walked out from a restaurant in my life!

We got seated at a table, and the waitress told us she’d be right back to take our drinks. FIFTEEN minutes later, she comes back to take our drink order, at which we ask her to also place our meal–a simple thin crust pizza and a salad. It takes ANOTHER FIFTEEN minutes before our sodas arrive.

We’ve been sitting there now for 45 minutes, when she comes back to confirm our order–my husband asks if hadn’t been placed yet to which she says “it was” and leaves.

Meanwhile, we watch several teenage workers go in and out of the kitchen, looking aloof, not making eye contact or paying any attention to whats going on.

It’s been an hour, my husband and now crying baby leave for the car, as we ask to have the order packed up to go. I wait ANOTHER 15 minutes, no one in sight, no one checks on me, when I’ve finally had it and decide to walk.

I felt guilty, but I’ve never in my life had worse service. This was the second time we’ve given this place a chance. We ordered from here once before and the salad was browned and the pizza was unpalatable. I don’t know how this place stays in business. The LaGrange restaurant is nowhere near as of a hot mess as...

Terrible customer service and terrible management. Ordered a pizza by phone, pickup time was 20 minuets. Got there 25 minutes after and they said the pizza was still cooking. After ten more minutes of waiting when I asked how much longer they had the poor phone girls explain to me that the kitchen screwed up. After I told them I had a toddler in the car with my wife and that I had to get home they offered me a free two liter and to walk the pizza to my car. My only option was to cancel at that point in which the manager finally showed face to give me attitude like it was my fault and initially the incorrect change. When we were on our way home we called to speak to the manager to get the pizza delivered. The employee who answered the phone explained it would be another hour wait for delivery and the manager was far too busy to talk. Not like they care but they lost a customer. A little training in customer service and patience is all it takes. If you’re busy I understand youre having a bad day but understand you may not be the only one. Also for what it’s worth the poppers you gave me...