McDonald's — Restaurant in Brookings Township

Went through the drive through thinking they'd be less likely to mess up my order since I wasn't a door dash order, their accuracy rate on orders through door dash went from like 80% accurate to maybe 40%. Now it's even when I go there myself. Ordered 2 bacon McDoubles just the sandwiches and a 6 piece nugget meal for my daughter and crispy chicken meal for my mom. The only meal they got even close to right was the crispy chicken. They forgot to put the nuggets or fries in the bag but remembered the sauce and drink, and they made both my BACON McDouble sandwiches upside down and without BACON!! I went almost 7 years without eating McDonalds and the only reason I started again was because my kid is a picky eater and only wanted nuggets if we got fast food. She's also Autistic, I was able to get her to start eating regular cheese burgers PLAIN, but the dip wad working in the kitchen that day put pickles on a PLAIN burger. Basically ruined her on cheeseburgers anywhere, she says now she can't eat them without tasting pickles. So thanks McDonalds for ruining another evening and making my kid and I who were looking for a fast meal after a busy day resort to Mac and cheese at home. If I could go for 0 stars I would. These kids shouldn't be getting paid $15-$17 an hour if that's the kind of work they do, I know plenty of people struggling in trade jobs for the same or less and they do 3-4 times the amount of work these lazy people do. Oh and let's just ignore the people working on the register and second window their monsters and redbulls right where food is handled or the two employees standing there smoking cigarettes right by the drive through that went back inside the second we showed up. Done with McDs in Brookings, sick of getting stiffed and paying for food I don’t receive or...

To start with the lobby was dark since they had most of the lights off, wonder if they have trouble paying the electric bill. Then there were also a lot of flies in the lobby, someone needs to go get a bug zapper and hang it up in the lobby. I kid you not the guy sitting at the table next to ours had a fly swatter with him, I don't know where this dude got one or if he just had one hanging out in his car, but it was there in it's bright orange glory.

We waited 30 minutes for our food after ordering it, we weren't the only ones, I asked other people near us how long they had been waiting at one point and so far it had been 20 minutes for them. How is that "fast food"? I did notice that people in the drive thru only seemed to have about a 5-10 minute wait from the time they got into the drive thru to the time they left. Don't focus so much on the damn drive thru that you treat your customers in the lobby like second class people. By the time we got our food the fries were cold and the chicken nuggets were cold, no point in taking them back to get them replaced because I didn't want to wait 30 minutes again.

Long story short, stay away from this McDonalds! This is probably the WORST service I have ever experienced at a McDonalds, I don't really get my hopes up for any McDonalds, but you have to be a really bad one to disappoint like this. These people want $15/hr when the work they do and the terrible service they provide is barely worth...

Total joke going here this evening as I went through drive thu and none the less a JOKE!!!! Pull up to the outside lane that I feel no one goes to as you then have to fight to get in the line and was asked to wait no big deal.... well 4 cars went through the other lane and finally get the most stuck up attitude when asked for what we wanted to order after I was most likely heard telling my kids we may just leave as so many went through the other line to find something better. Wasn't pleased by that well none the less waited 20 mins for 2 cheese burgers and end up with the wrong order period(ended up with 6 nuggets in a 10 piece box and a burger on a bun not even a drop of ketchup or nothing on it). I must learn to check before leaving but I'm sure the gal with that stuck up attitude had a great part of that as there was a lot of open shutting of the window when it came to pay and they had my card for a awfully long time and I got different charges told to me which really confused me.... none the less if you want disrespect from their employees and not to get your food or get it right this is the place for you.... this place I will never go to due to the constant list of issues but this definitely...