Rami's — Restaurant in Brookline

This is a catering review. HORRIBLE experience.

I contacted Rami's to cater a ~15 person event. I sent the date, time, place, and order to the email provided on their website. The manager (Haim) responded asking for my phone number, and I provided it. I missed his first call and called him back to finalize. He answered to tell me he needed to call me back in "just a minute." One hour later, he still hadn't called back so I called him. Turns out he had totally forgotten about me. He quoted me a price that seemed a bit high, but I assumed I would get an invoice or receipt later to double check everything, so I provided my credit card info. Before we got off the phone he asked me if my organization was tax-exempt, which it is, but he did not adjust the price.

The day of the event, Rami's still hadn't shown up 15 minutes after they were supposed to. I called the restaurant and the man who answered had no record of a catering order and said he couldn't get the food to us until 1PM: 1.5 hours after my scheduled delivery time and also after my event was supposed to be over. I told him that wasn't going to work and he had the manager call me. The manager promised to have the food there before 12:30 and promised a discount. He sort of apologized, but also acted like none of this was their fault because they had a problem with their gas system that morning. Except that from what I gathered from the man at the restaurant, they had forgotten about my order completely. Also, it would have been unacceptable for them not to warn me that they had hit a problem filling my order anyway. They only told me this after my food was already supposed to have arrived and after I called THEM; given the lack of notice, it would have been too late for me to make other arrangements for food, and my classmates would have gone hungry. They totally screwed me over.

The food finally showed up a little AFTER 12:30. Many of the takeout containers were crushed, but it was the least of my worries at that point. There was no receipt anywhere in my order.

After I got home I emailed the manager asking him to call me to settle the bill and also to send me a receipt so that I could have the expense reimbursed by my organization. I also reminded him that the total should be reduced because the man at the restaurant did not provide us with the extra pita I ordered after telling me that it wouldn't be necessary.

I called the manager three days later because he still hadn't called me. He apologized, saying he hadn't had time, although he apparently did have time to charge my credit card $20 MORE than the full, original amount I was quoted. I opened up negotiations about the price reduction I was promised, and also asked why the bill was so high in the first place given (1) our tax status, (2) the lack of pita from our original order, and (3) the fact that adding the prices from their online menu came to a total almost $90 lower than what he charged me! The manager said that the pita was never factored into the original quote he gave me (what?!), and that the difference was probably due to their $35 delivery fee. First of all, $35 for delivery is outrageous - ESPECIALLY when that delivery was more than an hour late - and second of all, $35 still did not make up for the difference even assuming that I was incorrectly charged for both tax and extra pita. The manager said he would go "look into this" and promised to call me back within the next hour. Unsurprisingly, I did not get a call back and never got a receipt, either.

At that point, I felt like I had gone to great lengths to try and work things out with Rami's, only to face continued disrespect and disorganization on their end. They had many opportunities to make this right, and they didn't. I also strongly suspect that they intentionally overcharged and lied to me. So I took the dispute to my credit card company. I realize that Rami's is one of very few kosher restaurants in the area, but I will NEVER...

I’ve been coming to this place for over 10 years, always ordering the same thing: a falafel in a pita. This time I ordered it to go and noticed a sharp increase in the price since I was there several months ago. I understand restaurants need to charge more due to COVID, but the increase seemed significantly more than I remembered. Anyway, that would’ve been forgotten were it not for the fact that when I opened the sandwich at home, it was missing falafel! Instead it had tuna, something I hate. I immediately called Rami’s to tell them of the problem. The woman on the phone made me repeat what I ordered, the time I placed the order, etc. She found the receipt apparently and said “oh yeah – that was a tuna in a pita you ordered”. I told her I never ordered a tuna and that I’ve NEVER ordered anything at Rami’s except a falafel in a pita. I asked to speak to the owner and learned that the woman I had been discussing this problem with was the owner’s daughter. She finally said “come in tomorrow and I’ll give you a falafel on the house, but I know what you said - and you ordered a tuna”. She then hung up on me. WOW!!!! Rami has lost a customer for good. What a pity to see this place...

It’s not easy for me to leave a review for this Buisness , but I hope this review will have the owners consider some major changes.

I was visiting Boston with some friends and was excited to show them Israeli food , and found Rami’s as a recommendation on google.

Serving Schnitzel (Ktita 😳) from a frozen bag is embarrassing. Charging $12 for a pc of frozen schnitzel is unacceptable. With no sides next to it.

Kebab - Same criticism. Frozen , cold even after “Grilling” and if I want this kind of kebab I can go down the st to the butchery and buy a bag of them and warm up at home.

Very disappointing and I truly hope to try again in the future if changes are made.

I will remove this review in about a month once I see a respond from the owner as my goal is not to hurt this Buisness and its owners , just to let them know the experience we...