Royaltea Brookline — Restaurant in Brookline

UPDATE: (wrong business name but correct review). I got food at Babs Korean Bistro near them and stop in RoyalTea for a drink for the first and decided to tey a few. The customer and drink were okay. I got 3 but there was only 1 I really liked. So the next I visited Babs, I stopped in to give it another go. It was different later time of day in the early evening. I do not know if it was same staff but both times they were not so open. The second visit it was hard to even make the order with language barrier between the myself trying to ask for the item and the young asian lady trying comprehend. I do not think her english is very good. She had to ask another employee to take my order. Her english is better but there was still some trouble. Thankfully they have a large photographic menu on the wall and I could point to the menu item. I only got the drink but it longer to get the drink than it last time when I go three. It is a small spot but they only serve drinks but it was hard to keep social distance in a place with an unusual floor plan with tight stair well and entry point. The waiting area is not roomy at all either. They should consider putting up a sign to limited how many customers can be in the store at one time. Its interesting spot and you might like trying their drinks. But after giving a go not once but twice I honestly cannot say it was the best experience or that I would go again. There was the one drink I like but I do remember the name and the not-so good experience trying to find and get it the second time around didnt balance out the desire the go back any time soon. You may have a different experience. I will let you decide. One of the three was the strawberry drink which normally serve with cheese but you do have the options with some drink to have ice cream instead. I choose the later. When I ask about thiscthe second time, I was told something different. Which also affect my experience there and decision to possibly not going...

A review has to be personal, only then a person can believe what they have not experienced personally but have read - and I want to give you my real thoughts. So I am sure you know this feeling: you walk around town and feel really good about yourself because you’ve accomplished everything you ever wanted. What does an accomplished person pursue? A tea soft drink. Wanted to go to the place right next door and inhale a matcha you know how it is. But right as I wanted to enter that store I saw two persons portraying the purchase of royal tea drinks. And I was like : “damn that’s like google maps reviews but in real life I have to respect that!” So I entered royalties. The whole place is so so I wouldn’t really want to spend more time in the store than necessary. You put your order in by using a huge touch screen menu they have set up for their servants (haha because they’re royalty?). It worked fine. I had a Thai tea and was not disappointed although it was a little 2 sweet despite me putting in the order that it shouldn’t be super sweet. It was a fairly enormous portion. Not sure whether anyone needs that but if so then this place is personally perfect...

Omg, the customer service at this location is very very terrible. I ordered a green tea, he made a milk tea. I told him that I did not order that milk tea. He got mad and threw the drink in front of me. Every time I come to this location, I experience a very bad customer service. There is a guy and a lady working there. They both are terrible and rude. They never want to talk or ask their customers. They just stand and look at you, no saying hi, bye or thank you. I will not come here again and will not recommend anyone come to this location. I come and buy my drinks, not begging for a free drink. I am a person who is always respect and value a good customer service. Looks like they don’t want customers or they don’t want anyone bother them while they are listening to their music with their headphones....