Carrabba's Italian Grill

United States Ohio BrooklynCarrabba's Italian Grill

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Address

5030 Tiedeman Rd, Brooklyn, OH 44144

Map

Phone

(216) 898-5790

Call

Website

locations.carrabbas.com

Visit

Overview

Description

Chain eatery & bar serving a diverse menu of classic Italian fare in a family-friendly setting.

The Hit List

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I cannot begin to describe how horrible and waste of time and money of experience was here. Firstly, we had made an ahead of time reservation for a TABLE and they stuck us in the smallest dirtiest booth in the back next to a party table of about 40-50 people when there was a free tables open. So there's that. Then our waitress was none to say horrible at her job, she kept walking away from us each time we tried to order, we ordered our appetizers before the drinks and then she proceeded to walk away to give the party table their drinks when they didn't even order first. Then when we finally received our appetizers we still hadn't gotten our drinks, and she handed us a plate with something on it looking like a spoonful of poop. They called that tapinad when it clearly wasn't, or even enough for one single person, them our 10 dollars a piece wines had some nasty white floating in and on our glasses, which took about 30 minutes to get her attention to kindly ask for fresh glasses if you are paying 10 dollars a glass I mean come on. Then, while waited about an hour to order our food the big party of like 40 people had gotten their food AND checks before even taking care of us. Not to mention the table party was of color. We are NOT racist people at all but I feel like the waitress was to us. Then after about an hour of watching the other table being cared for before us, we finally received our food, meanwhile I was getting incredibly sick waiting for a water and had to go outside for fresh air. To come back and find out, I ordered the 8 oz steak medium rare and got the cheaper 6 oz steak way over cooked, and my mom paid for the 8 oz steak and also got 6 oz which was raw and smelled like fish with of course the WRONG SIDES My Dad ordered like the 28 dollar dinner platter with a bunch of Food on it and they even served him the wrong plate. I had to ask for boxes to leave due my sickness and they wouldn't even allow us to get our expensive wines to go even after paying 10-12 dollars a glass for them that we didn't even get to drink! Over all worst experience of my life anywhere ever and that is saying something. Ruined my birthday, wasted our time and 200 dollars down the drain! Think twice before visiting this Carrabba's. I cannot believe we got treated so horribly, and I've never regretted spending so much at Carrabba's for the first time and even tipped good for the horrible racist waitress. Do not go here for food if you expect to pay for something good or decent. Especially their service workers. Photo below is how they serve their "tapinad". We were too scared to eat it because of how it looked. That is not tapinad. Wish I had a phone to of the nasty wine glasses

Tabitha LTabitha L

00

Thia was my first time here. We had a party of 17 for a birthday. Lots of hiccups. The server was really trying his best but we should have had two servers to allow everything to go smoothly. That was not his fault. One moment worth mentioning... we placed drink orders. A member of our party next to me ordered a different drink than I. Both drinks came out looking the same with the same garnishments. We questioned them because they were supposed to be 2 different drinks. We were told they were what we ordered. We each ordered seconds. This time a totally different drink with no garnishments and salted rims came out with a small froth on top. Again, different from the first cocktails we ordered but the other member of our party again had an identical looking drink when though hers was supposed to be a purple passion drink and mine the Sangria Rita. The server went back to find out which was which from the bartender and he came back to declare which was mine and which was hers. We then asked again after tasting them because they did not look or taste like the first cocktails we had. Then it was admitted to us the bartender had messed up our order and made the same drinks. Another member of our party paid an upcharge for asparagus and got burnt asparagus. She asked for it be remade. It didn't come out. She asked again. And then asked for it to be removed after boxes were being brought out and our bills were being brought to the table and she still was waiting on her asparagus to go with the Steak. Oil was spilled on another member of our party's pants leg by the server (he was apologetic) as well as barbecue sauce on the same guy's jacket when the server accidently dropped it behind him. Did I mention the barbecue sauce was for a child's meal and the kitchen said they ran out and couldn't replace it? The initial cocktails ordered were being over filled by the bar so it spilled on us as they were being brought to the table. It was an interesting experience to say the least. The staff seemed friendly but not well versed in serving larger groups. I actually felt bad for our server so seemed to have to wait on another table as well. The Good - tasty calamari and cesar side salad.

Tia Tried ItTia Tried It

00

So... what to say about my experience here? The service was great, our waitress was fantastic, she quietly made sure our drinks didn't go empty. We asked for a booth, we were also accommodated. The appetizer we ordered was great. The soup and salad as part of the meal was also good (flavor wise). That's about where the good ends. The bad was a three fold problem: one; the main dish's picture on the menu was deceiving as it was much smaller than what was pictured; second, the char on the chicken (since we both ordered the same thing, though I got the penne pomodoro and my friend got the fettuccine alfredo as the "side") was incredibly overpowering on MOST of the chicken... though where there wasn't char the flavor was great; this and most egregious of all was the price! A $19.99 Pollo Maria Rosa that included a tiny bit of soup/ salad that is offered with all of the menu options, then the serving of two small pieces of chicken with a very skimpy serving of pasta is outrageous (I went with the basic side, but my friend went with the fettuccine alfredo for an extra 2.50 as an upgraded side). I say this as someone who will drop 100 on a meal for two people at The Cheesecake Factory, having plates of food so massive it's enough for two meals and have the plate price be the same as here! I'm not saying this to gloat or anything, I'm using this as a comparison for price over what is given and a picture is going to accompany the review for people to see for themselves what I'm talking about and decide if it is worth it for them because the Pollo Maria Rosa was not worth it for either of us. IF I go there again, I definitely won't be reordering that!

David MartinDavid Martin

00

Never have had too much of an issue with the food or service. Any concerns were addressed promptly by staff, steaks re-cooked, etc. But I have noticed over the last several times that quality is going down to cut costs. Look, I get it, everyone has to cut costs or raise prices to offer the same quality of service. What has happened with my recent order has evidenced that quality is being lowered, period. I ordered for carryout Carraba's Italian Classic Trio. Chicken parm, Lasagne, and Fettuccine Alfredo. What I received was some reheated or microwaved kid-sized lasagne, some frozen chicken patty with cheese melted on top, and some greasy noodles. Chicken parm is never perfectly round. Lasagne if it's made that day doesn't perfectly cut so neatly unless it's been in the fridge or freezer, cut, then heated. Fettuccine alfredo doesn't look or taste like barely greasy, buttered, noodles. This was a bad meal. Bad portions for the price, low-quality food, and didn't meet expectations. I didn't even start eating because I was irritated and used Carraba's website to send feedback, but couldn't send pictures. Finished the meal and was even more upset about the low-quality meal. If I want this quality, I'll go to the frozen food aisle at PetSmart. I've posted my meal picture and the meal's menu picture for comparison.

J CJ C

00

Most “foodies” might pass this up because it’s a chain restaurant, but I would suggest not taking this off your radar because Carraba’s did an excellent job. For an Italian restaurant the menu is pretty diverse with many options, we had a vegetarian and a kid who doesn’t have a very diverse palette who all could find something to eat, the whole party of six that I was with enjoyed their meal. I would pass up on the Calamari appetizer. Their traditional Italian dishes are great, I tried the Chicken Marsala and Parmesan and both were top notch. In terms of service they are very solid; our waiter “Eric” was actually in training (though he had been doing car-side service forthe last 6 months) and did a great job keeping up with our table: waters right away, never had to ask for a refill, good timing between appetizers and meal, didn’t make us wait around for the check nor feel rushed or watched. I took off one star because the person training him was a little aggressive to him in front of us which made our whole party feel slightly awkward. If you’re in the need of a not-too-fancy but still good food Italian restaurant, I’d suggest this Carabba’s.

Jacob MendlovicJacob Mendlovic

00

Wonderful food, nice service and a beautiful calm, homely atmosphere. I would definitely recommend this place to others.

Caiden MunozCaiden Munoz

00