Dunkin' — Restaurant in Buckeye

I have dealt with this establishment quite often. I visit once weekly. The majority of our visits are for iced coffee drinks, donuts for our childrens' classrooms, or sourdough cheese sandwiches. One factor which I like is that they open an hour before most other establishments. This allows us to order coffee at a very early hour. Parking and entering can be difficult. While they are located on the 1st floor, there are many other businesses surrounding them. This is not a problem at 4 AM, but due to this, we tend to use the drive-through or order thru a third party. The employees are very friendly and tend to get the orders right if they are ordered through the drive-through. If you are ordering through a 3rd party, such as grubhub-be warned! You are quite likely not going to get what you ordered. They do list a phone number on their receipts, as well as online, although no one ever picks up! This is highly frustrating as they have botched our orders a few times. I understand that human error is possible. Unable to resolve the situation, as well as being stuck with food you did not order, is frustrating. I do not even understand why they list a phone number for their establishment on Watson, in Buckeye, Arizona. Mina has been very helpful and nice in the early mornings. Unfortunately, it is Colleen who seems to get our orders wrong. It is not a big heal if they mess up one sandwich, but when you order a large quantity of their cheese sourdough sandwiches, and you receive ham(and possibly do not eat meat), it is frustrating. As stated, the aforementioned can be dealt with, but if one is unable to even contact the store- frustrating! This has happened to us twice, with larger orders. Also, I will enclose some photos of their sourdough cheese sandwiches, which have excellent artisan bread. Unfortunately, they fail to put much cheese on them. In the scheme of life, there are greater issues, yet as noted- the inability to contact management to correct...

Oh my God where do I begin this morning? I decided that I was going to pick up some donuts for my kids. I don’t have a Dunkin’ Donuts app, but thought it would be cool to download it and maybe start picking up donuts for them Saturday morningS. I get there and I had no idea how it worked so I went through the drive-through and pulled up to the window and asked the lady who was handling the front if my order had went through and I gave her my name. She handed me the box of assorted donuts and forgot to hand us our munchkins. I asked her politely where the munchkins were, With a death stare she grabs a bag Raises her tone of voice and begins to lecture me on how I did not order from the microphone in the drive-through and that I was supposed to order there and I was not supposed to drive up to the front window and just ask for an order. The tone and her voice, the attitude she gave, and the look, she presented at the window, definitely affirmed that I will not be returning to this location. This was my first time ordering this way and downloading an app and creating a login that I will not be using furthermore. My husband was so upset that he pulled around parked in the parking lot, walked inside and politely asked her for her name just to be able to do this review. Her name is Micaela. I asked that if you read this and have the same experience with her that you have the courage to leave a review, Because for a company like Dunkin’ Donuts, she should not be the first type of person you are presented to at a drive-through window. Nothing about her was welcoming...

I give this location no stars. I was beyond mad today 3/27/22 @ around 9 am. When I went into the store to get my husband and I a couple large iced coffees. First problem is the one they show advertised on the board above the register signature salter Carmel iced latte is now all of a sudden not being served. Why still have it advertised then. Disappointment #1. Okay so I let that go and decided to get one each of the other two types of signature iced lattes they offered. The kid (clueless) rings me up. I go to hand him my money (a $50 bill) and he looks at me like I have the plague. Says he can’t take a 50. I said why not and why is it not posted here at the register that you don’t accept those kids of bills. No sign anywhere in the store. Not on the door or the register. He proceeded to get angry and throw my money down on the counter. He said to me, “last time I took a 50 I got in trouble”. Okay cool can you get your manager then. So here comes the manager (a young girl” with an attitude and says “what’s the problem here? So I told her and she says ya we can’t take it. I said then why don’t you have a sign that says so. This way I wouldn’t have stood in line and ordered. She told me there is one in the drive thru. First of all I’m not in the dam drive thru and I didn’t bring any other form of payment. What a major disappointment to my morning. Shame on you people for treating customers this way. Get some signs!!! Do...