Einstein Bros. Bagels — Restaurant in Buford

Since I moved to GA from Chicago last year, I have been happy to use this place and became a member immediately. The coffee is extremely good and fresh all the time. I usually ordered breakfast through their app. On July 14th, I first time ordered half dozen signature egg sandwiches with six large ice coffees. It was a gift for a small group's lunch. when I arrived at there, coffees were ready but not the sandwiches. However, I was excited to bring this lunch for the small group. When the sandwiches were ready, a staff who prepared it, just put 6 sandwiches in a paper bag without any napkins. The sandwich at the bottom was pressed and flattened when I received the paper bag. I asked to the staff whether she can put them all into a box because it's gift for someone. I wanted it looks nice as the gift. She said that they don't use any box for any their sandwich order. They just put any sandwich in a paper bag. Then, she gave me a small, unfolded box. I asked her one more because it seems to me that 6 sandwiches were not fit in that small box. I folded two small boxes and put sandwiches with napkins to let it looks good. Even though, they don't provide/rap any box for many sandwiches, the staff still supposed to be nice to her client rather than showed to me her annoyed face. I felt so bad with her nonprofessional attitude and decided to do never order for any...

I had never been to an Einstein Bagels before but the staff here made me never want to come back. I ordered the hummus and veggie bagel without cream cheese (I'm vegan which will be a relevant detail later) and a strawberry lemonade. They charged me for the strawberry lemonade even though they were actually out of it so I had to get something else. And they made the bagel with cream cheese although I had asked for it without. My mom brought it back to the counter and asked them to remake it. They started to scrape the cream cheese off. She said "She's vegan; please remake it." It took them around ten minutes to remake my bagel. All of the staff seemed to have the attitude that they didn't want to be there. They were not friendly and did not seem eager to make their mistakes right. The facilities were filthy, the bathroom was not clean, coffee was spilled all over the counter and no one came to wipe it up, and it looked like they had not swept, mopped or vacuumed for ages. Although I enjoyed the food once they got my order right, I was rather disappointed with my overall...

When you get a veggie sandwich you expect fresh veggies not withered greens or discolored cucumbers and onions. I purchased two of the veggie sandwiches and when I returned the one I didn't touch they excepted with my receipt and said that one had no problems. The cashier who had grey hair had much more respect about the matter than her manager. The manager never apologized for the inconvenience of having to come back to return unacceptable sandwiches. Then she had an attitude the entire time but allowed me to exchange the sandwiches for another. She took my phone and looked at my phone like she couldn't see the rotten veggies. I would have let it all go but when my daughter bit into her sandwich she bites and pulls a long BLONDE hair! Now that's ridiculous!! !! So no one saw the rotten veggies they placed on my sandwich or the long hair. Does anyone in the building have a food handlers license ? Hair net? Customer service skills? I will not be coming...