Exotic Thai Cuisine Burbank — Restaurant in Burbank

This was my first time attempting to order food from this restaurant directly through their website, as I usually use delivery services. The order form on the website clearly specified "delivery," which I double-checked, and I was even charged a delivery fee. I added a tip anyway, believing it would go to the restaurant based on the information provided. However, when my food never arrived, I checked my phone and saw they had called to inform me the order was ready for pickup.

When I explained that I had requested delivery, I checked my order history and saw the order had been changed from delivery to pickup by the restaurant. When I called, the person explained that they had no one available to deliver, but I was certain I ordered a delivery. I offered to drive over, but they said they would refund me instead, as they were closing soon. I even offered to send an Uber if they could wait just five more minutes, but they declined, opting for a refund.

This was disappointing, as the restaurant could have waited a few minutes to resolve the issue and avoid a negative experience. Additionally, I now see three separate pending charges on my card, which is confusing and feels inappropriate.

I would advise caution when using their online ordering system. I wanted to support a small business, but the experience was frustrating. While they do have good reviews, and I might try them again in the future, I’m disappointed they didn’t wait those few extra minutes to ensure customer satisfaction.

This serves as a reminder to business owners to fix issues when they arise, as a single negative experience can lose you a...

raving Thai, and got the crispy sole filet, chicken satay, papaya salad, and khao soi. I ordered the papaya salad spicy and to my surprise, it was actually Thai spicy and not American spicy. I usually have to ask for extra chili on the side, but it was perfectly spicy for my liking. The crispy sole filet is dangerous. It's pretty big and probably meant to be shared, but somehow I ended up finishing it because it was so good. Oops! It's soooo crispy and I love the fried basil on top. The fish is so flaky and soft. The khao soi broth was delicious and the chicken in it was so tender. I didn't know Burbank had solid Thai This has been on my list and I finally got to go! Flavor of the month was Dubai chocolate (which they also make and sell the bars as well!) - pistachio knafeh with Nutella was just to die for. So good. My favorite was the traditional, just because that’s just perfectly how knafeh should be. So crispy, buttery, cheesy, and perfectly sweet. I love how the three people running the stand are friends who just wanted to bring this awesome dessert from their culture to people with a fun twist on flavors. I haven’t really found knafeh anywhere that tastes good, so this was such an awesome find. since I usually get Thai food in Thai town in Hollywood, but this was solid! That crispy sole filet... so good and a must try imo. Dip it in the khao soi broth with the crispy basil for a seriously...

Visited around 8:45 on a Monday night and found a few tables taken, but mostly empty. Lots of parking options in the lot and free street parking.

I ordered the cucumber salad and was pleasantly surprised to discover the fresh slices of cucumber were in a slightly sweet vinegar sauce. Delicious!

I also got the Pad Woon Sen, which came out relatively quickly within 10 minutes. Chicken was well cooked, not dry at all, as well as the vegetables, which were cooked, yet crisp, and not soggy. The glass noodles were perfectly tender and I enjoyed the slightly sweet and fragrant brown sauce. However, the tomatoes were under ripe and rather mealy. The mushrooms seemed to be from a can, so not much flavor, yet the texture wasn't as slimy as to be expected. The white onions weren't all cooked evenly, so a few bites were spicy in the nose.

I love that they served everything on reusable dishware. The red dominant decorations give the place a cute small business feel in the best way, with traditional Thai outfits on display, Thailand tourism posters on the wall and colorful flowers and lanterns hanging from the ceiling.

I'd recommend checking this place out for an easy night with family and friends that reasonably priced. ~$20 a person with...