Wendy's — Restaurant in Burbank

I just encountered the worst and I mean worst customer service ever, I have worked in customer service for the past 8 years I try to go above and beyond for my customer, especially coming from a good background but this was ridiculous, I took and hour and I’m not exaggerating and hour to get my food In the drive through, I should have know it was going to be a bad experience when the woman who took my order had a bad attitude, she sounded like she was annoy d and not having it. Normally at the end of the order I am used to them saying “thank you I’ll give you your total at the window” but she just said fine come to the front. As we are waiting for our food, the cashier give me the total no warm hello nothing she too has this annoyed attitude, as she is giving me my food I’m checking to Make everything was in there, she the. Proceeds to give me my drinks and one of them is not closed correctly and more than half spills all Over my cup holder they are just standing there looking at me like “please hurry up and leave “ look I turn to her and ask for napkins, most people would be apologetic and refill my drink and give me a stack of napkins, did they do that? No of course not because they don’t know customer service. I had to ask them at least three time to give me napkins so I can clean myself off since it to got on me. She then looks at me and has the audacity to ask “do you want another cup” right then I just wanted to yell at her and say “well what do you think Einstein?!?” But that would just escalate. So I kindly answered yes, grabes our drinks and drove to the front to clean off a bit. As I’m driving home my partner was hungry so she decided to start eating her food, she asked for the chicken sandwich with cheese and bacon of they charged us for it but after closer inspection they didn’t add cheese or bacon but were happy to charge us for it.....once again this has been the worst customer service I have ever dealt with. I know everyone has off days and I get it but don’t take it out on your customers. So I feel that you were having a horrible night, Alondra and Cristina, but there was no need for you to act the way you did, if I could I would give you guys a negative rating but...

2024.09-28/SAT_1930: Not the brightest staff at this Wendy's. We were picking up a take away order and asked for ketchup because we didn't get ketchup or spoons for our Frosty's. The staff attendant (she) said there was ketchup over there by the soda machine but there were black 2 oz. souffle cups without lids. We wouldn't have asked you for packets of ketchup for our take away order if there were lids to the souffle cups sitting there to get ketchup, wouldn't you think?!! She gave us four packets of ketchup for a large combo meal. They weren't even busy. She didn't have any common sense. We ordered two large Frosty's and one was filled to the top and the other wasn't. Did two different people make the Frosty's?! It was just ridiculous. Crazy how they're paying $20/hour for brainless people to work there. We didn't even have to talk to anyone to give them our order. We ordered it at a "kiosk". They made the Baconator look so big in the picture but when we got it, we thought it was small. It made us wonder what the Son of a Baconator looked like if this were the bigger burger. Other than that, it was decent priced. Smaller portions means cheaper prices. It's no wonder we stopped eating fast food a long time ago. We didn't feel like cooking tonight and wanted a snack. Glad it didn't cost us $40. It cost us $26 for a Baconator Combo and two large Frosty's. The fries tasted like they were using the same fryer oil for spicy chicken nuggets, too because the fries were not completely golden brown and had a hint of spice to them. They weren't like we remembered ten years ago. For a quick snack, it's good to order and eat it there. That's why we started snacking on the fries the minute we got to the car, to get that nice, golden brown, crispy fry. Not here, I guess. Like I said, they weren't busy. No long line in the drive thru and maybe six orders tops and two Uber orders. Nice POS system but the staff had no sense of urgency. I guess if you're allowed to get away with it for $20/hour, why not, that was the sad part. It shows. We should've just went to Krispy Kreme and got dessert there for our snack. That would've been "hot and fresh". At this Wendy's, you won't get that here....

We were running around victory place running errands all Saturday and thought to stop in at Wendy's for a late lunch. There were a lot of people in the drive-through and we were starving and just wanted to grab some food and go home to eat it.

The line seemed to stop moving at some point. It must have been in total a 30 minute wait just to place our order. Well we were in line and thought lets just do it. We ordered the Dave's Hot 'n Juicy Double with Cheese and we like to have 3 orders of fries between us. One with melted cheese and the others just plain large fries.

To drink we had to get a couple of the vanilla frosty's. That's basically dessert and a drink for us. But no, can go past the chocolate chunk cookies, so also ordered a few of those too!

Once we finally got our food I checked the orders and there was one of the burgers missing. They promised it wouldn't be long. It was about 5 minutes and I noticed the frosty's were sort of getting runny and not as thick as I swished them around. Possible they were already runny and I didn't check until I was waiting around. I asked the attendant if she thought they seemed a bit too runny and she agreed to get us some new ones. When she returned the new versions were thicker in consistency and we were ready to start drinking. Finally got on the road with the second burger.

When we got home and started polishing all the food off, we noticed the fries with the melted cheese were not that melty. The entire thing was sort of stuck together. We decided not to eat them. After the waiting around for the second burger it's possible the cheese wasn't so melty anymore on the fries.

We will give it another try as the food was yummy but not sure what was going on in the store with items missing in the order and the runny...