Einstein Bros. Bagels — Restaurant in Burleson

I ordered online looked amazing!! Really wanted the Nova Lox however was not in the area I was looking.

Walked in was greater I stated I had in online order for my name.

When I walked in one worker bee JUST tagged Corina’s mobile order!

I wait…. They ask if I was 1 of 2 people I repeat who I am for. She says that’s already done.

She tagged my bag with another persons name. The original person helping me and engaged with me the entire time just takes Corina’s name off and goes to stick my name on the bag.

I insist on checking to make sure it’s correct this is my first time here I open both sandwiches up. They look nothing like I ordered so she tells me what is what. I already am visually disappointed.

I live super close get home in 3 minutes.

Food is not warm cheese is still cold. We alarm it slightly. Still visually disappointed. Snag pictures and compare to online descriptions while eating. So little sauce that I thought there was none! Bagels had flavor but overall would not order again. The twice baked potato are disgusting grainy and flavorless heavy pucks of I don’t even know what I did see stands of potato but no potato taste. $4 wasted on potato muffin pucks. And $18 dumped in underwhelming bagels. Service was not rude or bad just odd they would mos label and relabel with such confidence.

Over all my first and...

If I could leave 0 stars I would. The smell of the place was a complete appetite killer. I was waiting for so long for this to open and was super excited and I’ve uninstalled my app after this experience. The smell is still stuck on my clothes making me gag.. I usually love Einstein bagels so I tried to fight past the smell until I looked at the employees…. Each one looked a mess… hair everywhere all in front of their faces dangling over the food they were making for others… touching their hair then touching food and I immediately left…. From smell to appearance to hygiene… new store does not mean good food and I’m devastated…

Update: tried to go again waited as the second person in line for 15 min…. No one came and took our order. Understaffed. Appearance still horrible…. 6months and still trash. THE...

This is a pretty new location that tends to be pretty busy. Today, I ordered an egg bagel. Instead of the spinach for the recipe, they subbed it with lettuce. I was not advised of such. When I got home (45 minutes later), I found out there was lettuce and was highly disappointed. I called and spoke with Tasha who said I could come and get one remade. She said they ran out and I arrived before the truck could replenish. Living over 20 minutes away, it wasn't feasible to drive for a replacement sandwich. My frustration was actually when I expressed that for future reference, they should probably explain if they are out of a key ingredient so the customer can make a decision on if they want to proceed. That was just blown off with an uh-huh, okay. Now I worry it'll happen again not just to me,...