Jimmy John's — Restaurant in Burlington

I love Jimmy John's sandwiches and I've been to locations all over. The Burlington, IA Jimmy John's is by far my favorite. The people make the difference. They are ALWAYS friendly and yesterday, they even showed compassion. My mom was having a bad day. One of those days where everything just goes wrong. We went to the Burlington Jimmy John's drive thru to pick up our app orders. The female voice that came through the speaker asked, "How are you doing today?" My mom answered, "Not too good today, actually." To which the female voice replied, "I'm so sorry to hear that. What can I get started for you?" After letting her know we were picking up app orders and being told to pull forward to the window, we were surprised by 3 extra oatmeal raisin cookies being sent out the window with our orders. The girl - I should've gotten her name - said, "I hope this brightens your day a little." It was just 3 cookies but it meant SO much! This act of kindness made my mom's day! Just goes to show that even the smallest acts of kindness can make a big difference in someone's day. It doesn't have to cost much or anything at all. Just showing you care goes a LONG way. And to be clear, this JJ's was my favorite location before yesterday's event. I even sent them a Thank You card a while back because they have the friendliest and best service. They go above and beyond for...

I ordered a little John sandwich and drink which usually totals close to $8. When I pulled up to the window, I was handed the order and it was just all large sandwich. Kristina the order taker proceeded to ask me why I didn’t know by the total that she hadn’t put it in correctly. I stated that’s usually the same price as a little John and large coke. How am I supposed to know you didn’t put it in correctly if it’s a similar price? She then loudly complained that she couldn’t handle me and that she was going to lose it. I was on the phone explaining what was going on to whom I was talking to and she opened the window and told me to stop talking about it. I said excuse me? I’m sorry, but no one has the right to tell me what I can talk about on my phone in my car especially if I am explaining I might be a few more minutes due to a mix up. She continued to be rude through the entire experience. I visit frequently, so to be treated poorly is surprising as I usually have a good experience. Since she continued to be rude to me, I called the store. The Franchise owner happened to be there, Rick I believe. I got the standard disingenuous “sorry about that.” Guess I’ll find a new lunch spot. Thanks Kristina and Rick for the heads up I should spend my money elsewhere. I’ll make sure to spread the word of...

This location is AMAZING! The staff is always helpful and moving quite fast. Thier managers are working as hard as they do! The sandwiches are good, especially the toasted ones ( i got the roast beef and cheddar today), and they are friggin' fast!

The sides are a little small, but taste great. Today I got the pesto Bowties pasta... yummy. I got a lunch box which included all that and a raisin cookie and pickle.

If you also get the app, you can get specials as well. Today I got 5 dollars off my 20 dollar order... but I had to order thru the app. However, like Domino's, you can order on the app yet pay in cash when you pick it up. Those are the only 2 places I know of that don't require a cc...