McAlister's Deli — Restaurant in Burlington

If I could give a zero star I definitely would. Three years myself and two employees have been coming to this location weekly as we travel 3 hours away for an auction weekly. After auction we stop to eat. The staff use to be very pleasant and customer service was fantastic. After tonight we will never be back. Walk in at 730 wait in line for 10-15 min to order because the 3 teenagers working can’t seem to get it right and keep messing around with other orders laughing because they don’t know whose foods whose and huffing and making bets at how late they were going to be stuck there because there were about 6 people in there, finally take our order which has to be repeated a good 10 times due to it being typed In wrong. Finally once complete and ready to pay the kid at the counter says we do close in 5 minutes so you’ll have to take it to go. I said actually you close in 13 minutes and had you not wasted all this time it would have been longer as the people who ordered right before us were waiting at their table to eat their food there. I then said we’re 3 hours away so if we can’t eat here I guess cancel the order and he said ok cancelled. The people directly behind us walked out shaking their heads after witnessing it all as well. Hire back the respectable people that...

We tried them when they first opened and service was really slow. Understandable, they had just opened. Manager gave us cookie coupons and free sweet tea for a year, on his own accord. Decided to go back today. The same manager that gave us these coupons the last time waited on us. He was extremely rude, seemed like we were inconveniencing him, and just acted irritated with us in general. He charged us for the sweet tea, and crumpled up our receipt and threw it away instead of offering it to us. We ended up getting a refund for the tea since it was supposed to be free. Food took forever, and the only positive experience to this was the sweet lady who filled our drinks and brought/took our food/plates. Probably will never go back, the locations in St. Louis are...

My wife got very sick during the night from eating here. The service was terrible. Her first order was for a baked potato, the guy in back said it would be 15 minutes before potatoes were baked so she ordered something else. My order was wrong due to communication with person taking order. The staff looked very unpresentable. Not professional at all. Looked like they didn't want to be there. When we were eating I kept asking my wife why the place wasn't busy at 6 pm on a Friday night. Now I know why. We only ate here once when it opened wanted to try again. One of the worst places I have eaten at. Will not go back and will let everyone I know do not even think about going there. I am still up with my wife as she is...