Scooter's Coffee — Restaurant in Burlington

I go to Scooters every day and get the exact same thing. EVERY DAY. I usually go to the Fort Madison location (I have never had a bad experience there, the employees and drinks are always wonderful). I’ve been to the Burlington location a few times and every time I go, I say I’m not going back there. But this time was the absolute worst. Megan, who claims to be a General Manager, is so completely rude. She is definitely in the wrong business. I worked at a coffee stand for 8 years and I can’t even imagine treating customers the way she does. When they didn’t make my drink correctly (the way I ordered it) she argued with me at the window for 5 minutes. I finally just told her to make my drink the correct way or give me a refund. She argued about that too. Not just arguing, but laughing. I had a $9 free drink coupon that I also used when I purchased my 2 drinks that was NOT refunded to me when I was given a refund. She was sloppy and dirty looking and stood at the window arguing with me with her hands wrapped up in her dirty shirt. Customer Service is NOT the job for you. I recommend the owners doing a review of the staff customer service and cleanliness. You are losing business because you have a GM that doesn’t know how to treat people. I will continue to give my business to the Fort...

The only great thing about this place is the convenience and speed. I've been here twice and both times I would order something and say "one small caramel latte please" Immediately they said "extra shot?!" "No thank you" "Large!?" "No, small please". I found this really rude like they weren't listening to me although they are probably trained to be aggressive and up the sale. Also, if you didn't know much about coffee, just saying "extra shot?!" might confuse some people. The drink was super sugary and I could barely taste the coffee. I guess some people like that, but I think it kinda defeats the purpose of getting a coffee. Will not...

They don’t listen when you tell them decaf shots. I understand it’s weird to order decaf shots but those of us that can’t have caffeine and still want that coffee experience shouldn’t have to worry if they actually made it the way you asked for. I have spent the last 3 days with severe dizzy spells, racing heart with palpitations and shaking uncontrollably. Now I refuse to go back to the one in Burlington. This is the 3rd time this has happened. So instead of shutting them down and taking legal action I just choose to not go there anymore. For others...