Taco Bell — Restaurant in Burlington

UPDATE: I have had several visits now at this location when everything was good. I think it's only fair that I mention that. But I'm lowering my score to two stars for being turned away by an employee. On Wednesday, Oct 13th, at 8:53 pm I arrived at the drive thru entrance. There was a wet floor sign blocking entry and 2 workers were outside. One was holding the back door while the other was fetching the wet floor sign. I asked her what time they closed and she said "at 9pm, well actually now". So I'm wondering how long they had already been "closed" with that sign blocking the drive thru? So is 9pm just a suggested closing time? As a consumer, how am I supposed to know when they're going to be open? Is taco bell ran by a corporation or left to the whims of teenagers? Now I know better than to make a trip to taco bell anywhere near their suggested closing time.

So annoying.... After every item ordered, you have to answer three questions: Do you want to add extra beef? Do you want to add extra sour cream? Do you want anything else? Then when you're done: Do you want anything to drink? Do you want any hot sauce? Does everything look right on the screen? Do you want to round up and donate your change? It's ridiculous. And I don't think any corporation should be soliciting donations (panhandling) from their customers UNLESS the company is going to match these donations. In other words, put your money where your mouth is. Pay...

I recently rescued a puppy that coat me 2000 in bills as he injured himself jumping only 1 week after getting him so I had only 20 dollars tell next day for pay day my daughter is sick and the puppy has to be carried all day so I needed a break got my daughter and myself food and a snack online order that idk if I some how messed up or the app did I had tried for 45 min getting the app to work it refused to take my credit card and my debit had but 23 on it so I used that as I promised my baby a nice lunch after not feeling well and having ruff week but I also hadn't eaten all day and my meal was the 1 that didn't show up in order instead I ended up with extra cinnamon things I didn't need yummy but not what I needed. I explained this to the manager Sarah and she though I'm sure was annoyed with me as I sounded stressed and it wasn't her fault or problem however she still helped me replaced what I needed and took care of us I'm a time of need I haven't been this short on money sense I was like 23 and I'm 30 now so to me this was a big deal and very kind not to mention iv seen her and other workers there before and every time iv ordered with them there my food has been great which before not so good we actually would drive to other taco bell when we would go and last 2 times she was working things were great so what ever she is doing is working not to mention the kindness thank you Sarah for having a heart and...

We usually go to another location but my kids were hungry so we went drive thru here. The guy on the mike was rude when we asked about a substitution of a sauce and why there is a charge. We honestly just were curious, as it didn't make sense since they were both same level of sauce (chipotle exchanged for ranch or Baja). Rather than explain it was policy to charge for add on and not just substitute, he snickered, said " I'm not gunna just going to be giving you stuff for FREE" and we started to get defensive. We again tried to clarify and he refused to hear us, the order was still wrong on the screen and we said " never mind we are going to just go to the other location where they aren't as rude" and he smarted off saying "fine, you do that, I SUPPOSE I can cancel your order for you". There was a vehicle in front of us so we had to wait to drive through. When we did he stared and mouth something through closed window and we drove off. I don't get why he felt so comfortable being so immature and taunting, its amazing that people get paid and encouraged to act...