Krystal — Restaurant in Calhoun

Cold burgers, shady vibes, and one manager who thought we wouldn’t come back.

We love Krystal’s. We don’t have one where we live, so when we’re traveling, it’s one of those little joys we genuinely look forward to—something different from the everyday fast food spots. So when we saw this location right off the interstate around lunchtime, we were excited. It was us and our three dogs in the Jeep, all ready to feast.

We ordered the 24-count big box of burgers. The guy at the window (who we now know was the manager) was friendly and got us our drinks. Then he asked us to pull around to wait for the food. Cool, no problem—we figured we were waiting because they were making everything fresh.

Twenty minutes later, we get our order. We pull out, hit the red light, and open the box… and every single burger is ice cold. Not even lukewarm—cheese unmelted, meat just barely thawed. It felt like they took pre-made burgers from a fridge and tossed them on buns like we’d be gone before we noticed.

My husband went inside and politely told them the food was cold and asked for a refund. The manager refused and offered to remake them instead. But after waiting 20 minutes for cold food? No thanks. And here’s the kicker: the manager and the cook wouldn’t even touch the food. Everyone else working there did—and they all agreed it was cold. The energy shifted immediately. It was like the staff knew this was going to happen. Honestly, it felt like the manager told the cook, “Just throw something together, they’ll be back on the interstate in 5 minutes.”

Well—surprise. We weren’t.

My husband had to threaten to report the charge as fraud before the manager finally issued the refund. And not kindly, either—he shoved the money at him and basically told him to get out of the store.

We ended up grabbing McDonald’s instead, which was hot, fresh, and fast—no drama, no attitude. But the real disappointment is that we wanted Krystal’s. We stopped there on purpose because it’s something we don’t have at home.

Moral of the story? If you’re passing through this location, either keep it moving or walk inside and don’t let on you’re not from around there. Just play it cool like you’re still deciding. Otherwise, you might get the “eh, they’ll be gone soon” treatment.

We still love Krystal’s. Just not this Krystal’s. Not even...

⭐️ 0 Star – The Nastiest Krystal’s I’ve Ever Seen This place was a disaster from the jump. It took the cashier almost 15 minutes to ring up my $18.05 order because she had no clue what she was doing. I went to the restroom while waiting and instantly wished I hadn’t m had DIRT on top of dirt. Absolutely filthy. Then it got worse. I come out and see the same cashier making my chili cheese fries with her bare hands. No gloves. And as if that wasn’t enough, she literally wiped the leftover cheese onto the floor. I stood there in shock with my mouth open, waiting for her to notice, but nope business as usual. At that point, I told my husband we weren’t eating there and we left. A drive-thru worker actually chased us down asking why we were leaving. I explained, then her and I went back and forth so I asked her why was she so defensive and saying that I shouldn’t feel offended.. Like huh?? She basically was letting me know that this is unusual and we don’t give refunds, but she’d get the manager. Fine. The manager was out of the office when I got inside and instead of apologizing or offering a refund, she hits me with: “We don’t do refunds… you want some apple pies?” Apple pies?? Lady please…. After watching your staff barehand my food and wipe cheese on the floor? That’s your solution?? Needless to say, I left without the food OR the pies. Called afterward to speak to the GM — no answer. (go figure) Krystal’s corporate needs to see what’s going on here because this location is beyond...

Ordered sack full cheese krystals, was told to pull around and wait with no one in line. After 20 min, I saw a worker walk out and gave a guy a sack full of krystals. Then she looked at me and walked back into krystals. Five women were working at the time, including a manager who was outside on the company phone, having a private conversation in the parking lot. My order was placed at 3:03 pm, at 3:35 my girlfriend went into ask where our order was to find out it was "never made". When I went in to ask them why they gave the wrong guy my food and made us wait while looking at us thru the window, I also asked for a refund and explained I needed to leave. They informed me they do not give refunds. However to give a refund a product must be given they just took my money and give my food to someone else. After waiting an hour total, I received my food and was told someone must have cleared the screen, even tho I watched the girl give my food to another car. Krystals in calhoun Ga has the worst service of any restaurant in that town. I will drive out of town to get krytsals from now on, or at least record the entire transaction and time taken, but do not recommend this...