Wendy's — Restaurant in Camp Verde

What a shame! It's so sad to see a once vibrant and fresh franchise with juicy hamburgers and hot french fries degenerate and fall fate to franchise degradation. From the moment you enter the franchise Wendy's you have a concern. It's a chilly day and the heat isn't on. We were planning on dining in but we would have been more comfortable in our car. We originally came as a result of the March madness special advertised on TV. Trust me, but $2 Dave's double does not exist. Or, there are so many hoops and juggling acts you would have to go through it isn't worth it. When I ask the cashier about the special she said oh you have to order it through the app. So we weren't in any hurry and I went back to a table to load the app. After slow internet and challenges getting the uploaded, success! The app was loaded and I tried to find the special. From everything I could tell it's only available for delivery. I don't know, I never could figure it out. So I went up and ordered one meal double, and one double. Woo ha $25 later and about 3 minutes our order is ready. I knew there was a problem with FRESHNESS when the order was ready 3 minutes ago after placing it. Sure enough, the french fries were lukewarm being generous and stale. The perfect heat lamp french fry. The hamburger was dry. Certainly not the Wendy's I remember when it was first introduced back in the '60s. I was just going to choke down the french fries but my wife convinced me to take them back. I went back to the counter and asked the cashier if I could have some fresh french fries. She looked a bit confused and the cook came out and said"what's the problem? I explained that the fries were lukewarm and old. I requested some fresh French fries. He said, okay it's going to take a while. We weren't in any hurry so why not let's eat some fresh french fries. About 10 minutes later my wife noticed the French fries were in the basket above the fryer grease. She asked if she could have them. He obliged. What a pleasure to have hot fresh french fries. By this time our dry hamburgers that had been pre-prepared were finished. But we sure did enjoy the French fries. It's so sad to see the demise of a franchise. The restaurant was near empty. The occasional guest would stroll in and pick up his app ordered bag of food. Please see the pictures on the post. With all the marketing dollars a franchise pays they receive platitudes and messages to hang on the wall. Unfortunately, they mean nothing. They are empty promises. One sign that was hung on the wall in this location was missing a letter. Shows how much that platitude means to management and ownership. I have always loved Wendy's. I guess I remember back in the day. It'll be hard for me to not give them another try. I never want any restaurant to fail. I hate to see falling profits shrinking quality and helpless guests that lower their expectations because after all, it's just fast food. I wish this operation and all Wendy's much success in the future. Hopefully, Dave will somehow rein in his franchise owners and get the priorities back to fresh...

On Memorial Day Morning 2025, I had the nastiest experience with the manager and co-worker that was taking the drive-thru orders. They seemed to be deliberately ignoring me and it seemed as if they were possibly acting in a discriminatory manner towards me because I was wearing a patriotic baseball hat in honor of my veteran grandfather for Memorial Day. Behavior made no sense. After ordering I was asked to pull up near the trash can in the drive thru lane and wait for them to bring the order out. This blocked cars behind me from leaving so I parked in front of the entrance. They had 2 other cars in the drive-thru parked and waiting for orders by this time. I didn't have time to wait any longer for my order and drove back around to the drive thru window mistakenly thinking I could quickly ask for a refund so I could be on my way. The employee seemed to be ignoring me, there were no cars in line behind me, and made a comment to someone out of view that she wasn't talking to anyone, whatever that meant. She finally says the manager's permission was needed. The manager who is now standing next to this employee grabs a bag and shoves it out the window at me completely dismissing my request for a refund. I can't leave because I'm now blocked by the two cars ahead of me that are still parked in the drive-thru lane still waiting for their orders. The manager comes out to bring the first car their order. As she's walking past I asked if I could please speak to her about my order/refund. She barks out "no ma'am!" and goes back inside the store. I stupidly went back around to the drive-thru one last time to attempt to get a refund. I was ignored at the drive thru speaker so I pulled up to the drive thru window. The manager tells me to leave, slams the window shut and act like she's on the phone with the police! I of course left at this point but will never go back to that...

staff are semi-retarded - the food was stale and the guy that took my order itched his nose with his index finger on the inside of his nostril and said " damn allergies make ya eetch" .. he proceeded to ask me to repeat my order at least three times because one of the cooks was verbally teasing him so he got distracted and turned back to the cook and kept saying . :"ya all wait till break , I''ll show you were you can light that cigarette" then he giggled like a burnout " hutt hutt ,,,hutt hutt" .. I then caught him adjusting his schlong more than four times throughout this whole escapade. My frie came out pale yellow and soggy.. they smelled like fishy chlorine .. maybe the cooks pleasured themselves behind the griddle and shot it in the oil vat where they make the fries. I dont know , but ever since eating those fries I;ve been having strange dreams about going over to David Bowies house for a party and Freddie Mercury answers the door naked wering a butler bowtie and a linen napkin drapped over his stiff shaft .. sorta like a Butler with the linen hangin over his arm ! Then I walk past a bathroom and peek inside , and who do I see.Elton John snorting a line off of Rob Halfords tallywacker! EPIC dream indeed.. Thanks for the soggy...