Flamingo's sits inside of the Radisson resort on Astronaut Blvd just blocks away from the Port Canaveral Cruise Port. We sat down to a near empty room with only one other patron sitting at the bar.
My wife had a starter of Butternut Squash soup accompanied by pita bread and a house salad. I ordered the Radisson Burger (medium) with fries.
Things started off poorly when we could literally smell the burnt pita before it even arrived at our table. The one side was completely black and the flip side slightly better, but with obvious heavy grill marks. The taste of the soup was off, so there were no points given here. Our entrees came out next. My wife noticed the spring mix greens were wilted, and the cucumber had a glassy look. That look that says toss me out. Half of the tomatoes were still green.
My burger and fries looked great. However, after I cut the burger in half, the meat had been seared on the outside but was still raw on the inside. The only plus on our meals was that the fries were amazing.
How could they make such great fries but ruin everything else? As friendly as the server/bar tender was, she should have offered as a minimum to replace the obviously burnt pita. Sorry, based on this much poorly prepared food, I will not...
Read moreInitial service on the pool deck was good, got drinks for the wife and I, and enjoyed good company by the pool. Went back to the pool deck bar a short bit later to get a couple more drinks, and the bar tenders said that they just closed ... I looked at my watch and they literally just closed one min earlier, albeit it didnt look like they were closed. I said, oh man that's a bummer, would like to have heard a last call or something and the young boy bar tender said he made a last call. Well if he did make a last call, he definitely didn't say it very loud as I wasn't that far away and would have heard it ... I'm guessing he said it to just the folks who were sitting right there at the bar. In any event, the point to all of this is that he wasn't very accommodating and was not concerned what's so ever about trying to provide exceptional customer service. The reality is that it wouldn't have taken hardly any effort to pour another beer for me, make the wife another drink, earn a tip, and keep us satisfied, instead of sticking his nose up to me that we were 1 min late. This really comes down to a lack of customer service, training, lack of supervision, and poor management. Not the best start toward...
Read moreWas staying at the hotel so decided to grab a drink after traveling. I was the only patron in the bar. The bartender did not introduce herself, I had to ask her name. She didn’t know how to make the drink I asked for off their menu, she had to refer to the recipe and when I got it it was awful. She never asked how it was either. Then a server, a trainee, and the bartender got into a discussion about their family trauma, religious trauma, and all the bad things that had happened in their lives so I sucked the disgusting drink down and left as quickly as I could. No one wants to hear that stuff when they’re on vacation and trying to relax. I don’t want to hear about their opinions on religion or that someone’s sister slept with their ex husband… I never got a receipt except the one I signed so I’m assuming that my 1 drink wasn’t $18 and an auto gratuity was included but I still left a small tip bc I didn’t want to interrupt their conversation again… I couldn’t get out...
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