Panera Bread — Restaurant in Carlsbad

Service wasn’t great. Seems no one working wants to be there. Which made us not want to be there. We should have taken the clue.

Bread bowl has opening on the side, odd, so Soup wasn’t filled. It’s over $10, for a lot of bread and so little soup, not what I’m use to getting as this is my go to lunch. So I mentioned to the gentleman who plated it, and he said it’s normally two ladles. Ok, yes normal but this isn’t. I didn’t say that I just said I think it’s because its opening is on the side. He said ok I’ll give a little more soup. So I waited. And waited. He looked at me and says can I help you. Confused because this is the same guy. I mentioned, you said you were giving me a little more soup. So I waited. And waited. He’s still there. Soup container towering in front of him and he again looks at me, now super rude, yes, can I help you?! I’m like what is actually happening right now. Myself and other customers waiting as so confused. Again I say, sir you’d said you were gonna give me a little more soup. And he moves on with other things but another man hears and says what seems to be the problem. I explain this gentleman said he was going to give me a little more soup and hasn’t so I’m still waiting. The man the says let me see, he then walks clear around the whole window exit area all the way to me, looks at the bowl with the side opening and says oh my yes, you do need more soup and tells the guy and finally as slow as possible it seems he gets more soup. It was such an incredibly odd encounter. It wasn’t fun for me to even draw attention to the barely one ladel of soup in my sideways bowl, but all that followed was SO uncomfortable. Too so much time. Drew way too much attention. First time at this location. It will be my last.

To add to the disappointment, the Soup didn’t taste fresh at all. It was watery on top like the liquid had separated from the cheese, it tasted reheated. Bread bowl wasn’t of the quality I usually get each visit at the Panera by our home.

There was another employee that was checking tables, all were clean, no ppl, so he was moving on, I’d asked for a To go bag and he brought a sandwich box which isn’t what I asked for but still we were able to use it. Was nice of him to bring it.

Kids told me afterwards that they didn’t want to be rude but the grilled cheese kids meals weren’t good, not at all like usual. So that made sense why they said they’d ate enough at the restaurant and said we didn’t need to get a bag to take it home. I hadn’t shared with them my soup wasn’t good, but told them mine wasn’t fresh either. I appreciate their not wanting to be rude, and I didn’t want to deal with the kitchen people at all again. So we opted to just avoid this location. seeing the low stars in Yelp, we should have...

I went in this morning to get my bagel and coffee .fyi iwork in the same shopping center at Carlsbad smog and auto repair .so this isnt my first time there .i have been going here atleast 2 days a week for morning or lunch .well this morning i purchased a bagel with tomatoe and cream cheese and a coffee. The cashier said it was 8.65$ .i handed her a 20$ dollar bill. She asked if i wanted the .35 cents change.she made me feel as if it was for donation,for wgat she never said.anyways i said no thats ok .so she gave me a dollar back. Immediatly i said "wait a minute, i gave you a 20$ ." She responded "no you didnt ".i said "yes i did ,i have only 20s in my wallet,i dont have any 10s and i know for a fact i gave you 20$.",she walked away and the manager came up and pulled the drawer and said ge needs to coubt the drawer....while waiting my bagel was ready so i picked it up and as i was waiti g i looked at my bagel and there was no tomaote. Wth. Really. I brought it back and told them ans tge cooks fixed the order.after waiting 20 min the manager walked up to me and handed me a 10$ bill back and said here you go and went back to wgat he was doing. No apology nothing ,she didnt apologize nor did he or anyone for that matter or for the bagel matter. No sorry no hey let us make that up to you ,nothibg horrible service and rude is all i have to say on top of the un...

FRUSTRATED with the lack of professionalism and accuracy of the staff. My company orders big lunches at least twice a month. Today when I ordered in Rapid Pick Up, the system asked for an alternate time of which I accepted but I never received a confirmation order. after I did this twice, I called and explained my situation I was placed on a 10 minute hold as the employee didn't know what to do. while on hold for over 10 minutes, I called from an alternate line and spoke with the manager who could not explain why the order did not come in. I asked if I could order over the phone and she put me on hold and had another employee by the name of Nathan take my order. when I went to pick up my order, I asked if he could confirm everything was in there. he reluctantly eyeballed the bag and said it was all in there. when I arrived back to the office, of course they forgot an item. I called and spoke with Nathan and he had nothing to offer me except a free lunch or a refund, when I decided on the refund, he said he would have to put me on hold and look for a manager, I asked the managers name and he was not sure who was working. This was embarrassing on our part to explain to our guests that they would not be getting what they ordered. needless to say, our company will no longer be ordering...