Subway — Restaurant in Carlsbad

I placed a mobile order to be picked up at 8:10pm at this location. I showed up at within a minute or two of 8pm to a restaurant with no staff visible anywhere in the restaurant. In fact, I would have thought the location was closed except for two people already dining at a table.

I waited at the counter for about five or six minutes, which seemed like a long time for someone to be on a bathroom break or something, so I asked the patrons if they knew where the staff had gone, and they said they were not sure. I shouted "hello!" toward the back of the store (by now it was 8:08pm), and immediately, the Subway worker (a young man) appeared in the doorway that goes to the back room. I said that I had placed a mobile order, and he grabbed a printed receipt on the counter and said "yeah, that's supposed to be ready at 8:10pm." Indeed, the order was ready at 8:10pm, but I would be a much happier customer if I didn't have to stand around doing nothing for almost ten minutes, instead of someone actually being in the restaurant to welcome me and do what they can to help me be on my way.

This was a fail for this location's customer service. My pickup experience aside, the worker also seemed to not follow the instructions I had given in the app. I had asked for extra lettuce, and the sandwich had regular to light lettuce. Next time, I will go...

Not the greatest experience at this location. The food was actually good and it was fresh. I ordered a veggie on a 6 inch. The issue was service was extremely slow (I was in there from walk in to departure (I ordered to go), roughly 20 minutes.

When I walked in, I received a stare from the employee who showed me she wasn't happy I was there. There were 2 people in front of me in line. I will say I understand likely why she looked at me that way, as she was all by herself in the shop. 1 person to handle the sandwich making, cashier, cleaning, stocking, etc... I don't think that was fair for her, and I do believe she was trying her best.

What I also liked about the employee was the fact that after she took the order and made the sandwich, rang the person up, and collected the cash, she washed her hand in between each time, and put on fresh gloves. She knew her food safety protocols and I truly appreciated that! Kudos to the Lone Ranger at this facility, but shame on management for allowing her to run solo during...

This is your basic Subway restaurant providing most of the standard expectations. I'm guessing that the location of this store results in lower evening traffic and that resources are perhaps somewhat constrained as a result. At 7:30pm, there were only a few loaves of sandwich bread available, leaving me with the choice of white or rye only. Apart from that, service was friendly, the sandwich was good and all of the toppings appeared to be fresh. Parking is in the rear and accessed through the adjacent alley or nearby side street - there's a limited number of spaces that could make finding a spot somewhat challenging during popular meal times, but at 7:30pm, it was wide open. There is also a rear entrance to the store from the parking lot, which is rather convenient. Overall, a decent option for a quick sandwich - I'd be...