Cold Stone Creamery — Restaurant in Cary

I visited Cold Stone Creamery at Parkside Place in Cary on May 23, 2025, around 8:40 PM, after enjoying a delightful dinner in the same plaza. We decided to eat Oreo Birthday Cake ice cream as I have always enjoyed their ice creams. Unfortunately, my experience was far from pleasant. I ordered the Oreo Birthday Cake ice cream with pecan and peanut toppings. Upon tasting it, I immediately noticed that the nuts had a stale, off flavor, indicating they might be expired. I brought this to the attention of the staff, and a manager was called over. Regrettably, she stated that there was nothing she could do about it. Despite my concerns about the quality and safety of the toppings, my issue was dismissed without resolution. Feeling unheard and dissatisfied, I discarded my ice cream in the store and left. To my dismay, as we exited, I noticed the staff whispering and laughing among themselves, which felt unprofessional and disrespectful. This experience was incredibly disappointing, especially since I had looked forward to returning to a place I once enjoyed. I hope management takes this feedback seriously and addresses the quality control and customer service issues at...

Very disturbed with the service. Very unfortunate that I even have to put a star to leave a review. If possible, I’d leave negative stars. No customer service or common courtesy was given when we walked in. Workers continued personal conversation while we both waited for assistance. When we were waiting for someone to assist us, we watched one of the workers drop the paper for rolling the waffle cones on the floor, proceed to pick it up after making eye contact with us making a face, then roll the waffle cones with the same paper she dropped. The other worker asked what my significant other wanted and she asked for the signature apple pie without pie crust/graham cracker to be added because she has food allergies. Lucky I was paying attention, and watched the worker put the crust into the ice cream. She restarted the order, and we confirmed that only the pie crust was to be absent from the signature. She then didn’t add the cinnamon. As much as we enjoy Cold Stone Ice Cream, we will not be coming back to this establishment. I would rather drive to the Fayetteville location before driving the 7 minutes to go to this location.

Date: 09 July...

This store continuously seems to be understaffed and more concerned with DoorDash orders or complaining than actually assisting the customers. Over the summer, I’ve been in lines out the door because the limited number of staff can’t keep up with the volume. I recently went to pick up sushi and decided I would treat myself to some dessert as well. There were only two customers and two team members in the store when I entered. Not only was I not greeted when I entered, but I was literally not even acknowledged after standing at the order case for 10 minutes. Neither team member even looked in my direction; however, I could hear their complaints - specifically the male employee. It took both of the employees to check out the previous customer. Instead of acknowledging me after that transaction, they both started to work on a DoorDash order instead. At this point, I just walked out. There are more ice cream and dessert establishments in this area so I don’t feel the need to return to...