Jersey Mike's Subs — Restaurant in Cary

I wish I could give no stars!!!! This was the WORST experience we have ever been through! With my boyfriend being gluten free it takes a little extra work for his sandwich. We understand it takes time but we were there for almost an hour!!! Not only that we didn’t get given a receipt, so we had to go back to grab one. She called me names and shook her head the whole time and was so mean. I was trying to stay calm the whole time, but she made so remarks, that was out of line. They were all talking under their masks giving dirty looks. We were going to let it go but after being told to go to hell by the women on the line, I was fed up. The tall cook wasn’t kind either. I was so disappointed in all that happened. Coming from 8 hours away to stop for lunch on vacation, this is definitely not what you would expect. I u swear as the business they get during lunch and it’s the holidays, but wasn’t expecting to be disrespected. I am floored with this service. Disrespectful!!!!!!!!! They only person who was kind was Brian at the cashier! Im pretty sure the cook was issac but I could be wrong. But I was so dang upset with this experience we just went chick fil a because they were so unprofessional, that we weren’t sure if my boyfriends sandwich was gluten free. NEVER EVER AGAIN WILL...

Dont ruin your Jersey Mike's experience here at this location!! Always have had good food and service until my visits here. I bought 2 combos which included chips and drink. After I walk out with my order I go back in to grab 2 drinks out of the cooler. The manager/owner (Joey) asks me if I've been helped (after greeting me 10 minutes earlier and watching me go thru the line)? I told him I was fine, then noticed him get up to look at the register to see if I paid for them. Noticing this, I go back in to show him my receipt that I had paid. He made a fuss about the bottle versus fountain drink, then had me return the drinks out of my vehicle. 1st time this has ever been an issue. Not my fault the staff was not trained properly to ring up the extra few cents. What a joke Joey. You need some managerial training sir. Over the few pennys you saved with your fountain drink stunt, you lost a loyal customer, not a drink theif. Oh, and the bread was stale when I got home to put the cherry on top of my sad visit at this store....

Terrible experience once again... I'd recommend other locations. To keep it short and sweet, here's the issues:

1. mask not being worn behind food prep when i entered up until ordering
2. cook's "service" was non-existent, as if ordering a sub bothers him (pretty sure that's vital to the job description and business)
3. order messed up on both subs, despite repeating choices and discussing food allergy
4. when I realized the mistakes and went back inside (good thing I checked immediately), they were closing... store hours are to 9pm, but 8:15 is OK for them
5. same cook argued with me about the menu, even though I've ordered the same sub at Jersey Mike's since 2016, so just got a refund. Don't want this guy, or place ever preparing my food.
6. adding insult to injury, my wife lost her appetite just by pit-stopping in the bathroom due to a foul vomit-like smell

Couldn't imagine owning a business like this, which has been inconsistent for years. It's a nice looking store in a good location, but it's not...