Subway — Restaurant in Cary

I had a pretty bad experience at this Subway location today (1:45 PM or so), I'll explain from the beginning. The first time coming to this establishment was shortly after moving from Apex to Cary back in May, it's conveniently right up the road from me. I met the owner in passing and he was awesome.

I recently came back and they were out of the Subway Vinaigrette and asked to substitute for oil and vinegar, which is okay, I can understand if it's out of stock. I came back today and greeted the woman with a white bandana and asked if they had it back in stock, they said no and I said "Okay, that's a deal breaker for me". While in conversation about how I preferred the Vinaigrette she then brought out an empty tea container, and asked me for help. I felt it was an odd request to ask a customer for help that's work related, but I obliged and helped her with whatever it was.

She asks, "Where will you go now" and I reply, "Probably to Firehouse Sub which is a bit closer to me than Subway, but I wanted this particular sub over a sub at Firehouse."

She goes into the back and oddly enough they did have it, they just hadn't stocked it which strikes me as either lazy or dishonest. Did they have it in stock the entire time and just didn't stock it like they normally do?

So she opens the vinaigrette and proceeds to quite literally dump it all over the sub since it was pouring straight out of the bag and not out of the bottle they stock it in.

I was like, "whoa, that's a bit too much, could you please remove some of the vinaigrette, it's going to overpower it. Ignoring me, she replies by asking what's next, I don't think she understand my request really, she then proceeds to add salt and pepper as well as oregano per request before adding the vinaigrette. At this point I'm a little upset, but decided to stay because I had good experiences with the owner previously.

While paying, my card was declined and she asked if I had cash instead, which is fine I guess.

So I sat down to eat my sub, and sure enough it was unpalatable. The now-available vinaigrette had permeated the entire sub to the point it overpowered the other flavors. I got up to see if I could find a napkin, but couldn't find any in stock or available; however, luckily I had some under the plastic my sub came in. I wiped a portion of the vinaigrette off and it managed to get all over my hands, I had had it at this point.

She came over to me with a water cup filled with subway vinaigrette and asked me if I wanted it. I said no thank you, I'd prefer if it were just available next time I came in. She rolled her eyes and walked away, I felt bad and called out that I'd take it home. She ignored and proceeded to throw it in the trash.

Yeah, it was this point I wrapped up my sub and left. I normally have good experiences at subway and have a very specific sub that I like that they usually make for me, and I almost always finish the sub before leaving. The woman that made my sub today was the same individual that made my sub the last time that said the vinaigrette was out of stock. I just get overall negative passive aggressive vibes from her. I don't feel welcomed and just had a very unpleasant experience. I just have had bad experiences at this establishment overall and don't think I'm going to return...

Restaurant shows they are open until 11pm, I walked in around 9.10 but the light at the entrance are off along with all the lights in the store. With doubt walked in to the store and the door is open one guy was working behind counter preparing online orders. He asked me to wait… literally waited for 15+ minutes for him to finish 3 foot long… since it was only him I’ve waited… when he finished all the takeout orders he turned to me… I wanted to order veggie delight with the veggie patty… now he says they don’t have patty and it won’t be here until next week… changed my order to teriyaki chkn…and when I asked to add sweet onion he says they don’t have that either. It took me 30 minutes to get 2 footlong sandwiches.

I want to ask the owners and subway franchise why are they open until 11pm if they can’t have enough employees to support the store… I drove to your store from apex cause you are advertising that your store is open.. but it doesn’t look like it… store lights are off along with your entrance sign and you don’t have stuff to finish sandwich top it all off you have 1 person working. This is wrong.

About your food… bread is chewy and hard to pull it off and chicken was so bad my wife literally removed every single chicken piece then tried to eat the sandwich. Still the bread was so bad she threw half of it in trash.. it was the worst subway...

UPDATES INCLUDED ⬇️

I'm absolutely over this place. Ordered delivery and never got my drink and chips. Such small items make the biggest inconvenience especially when you planned to share. Can't ever call the store either.

Update 10/17/24 From 1 to 3 stars. Came back for a last chance at redemption after looking at other recent reviews. Fortunately there's a new hire who was an absolute dream of customer service considering my last three horrible experiences. Talked to her for a bit and she was so pleasant. I'm willing to go back as long as she's there. I want this place to be better so bad. 😭😅

Update 11/4/24 From 3 to 5 starts. This is my final update as I'm fully satisfied with the turn around in my experiences here the past few visits. There was a full and lively crew this time, including the new hire fromlast visit. I talked to all of them as they were just really pleasant and customer service was amazing. Food was quality and I decided to dine in this time. Please go support the new staff so we can keep this last store open in the...