Lillies — Local services in Cedarburg

Disclaimer: I've never been to this particular store location, but I am a silversmith and had a lot of my pieces on consignment at the Boulder, CO location (before it closed). Karen was the owner of it as well, so I figure the review is still applicable.

I would advice any local artists NOT to consign at Lillies! First of all, your money will never come on time, sometimes up to 2.5 months late. Also, I had to ask repeatedly to get a list of what sold. Otherwise how could I ever keep track?

Biggest problem was when the Boulder store closed though. I came to pick up all my remaining jewelry and made the biggest mistake - I didn't go through each item to make sure everything was returned. When I got home, I realized nearly $200 of inventory was missing and informed them right away. I was told that maybe the inventory got packed away and they will check once everything is shipped to Wisconsin.

It is now 3 months later, and Karen no longer responds to e-mails from me.

I sent her my spreadsheet to show what was missing, asking them to cross check with their sales info. Karen said she will talk to the previous manager of the store. No response. I e-mailed again, Karen responded saying "not sure what happened". I then reached out 3 more times before getting this: "Well I am not sure what to tell you – I don’t have them in Wisconsin". That was the last time she responded.

I was always very kind and responsive to the manager of the Boulder store. But more importantly, I always used my spreadsheet to track every sale, payment, and pickup. For them to turn around and basically say "not our problem" is very insulting. She not once expressed sympathy towards the situation.

Long story short - Karen clearly doesn't care about the artists, their consigned work, or running a professional business. Do not consign here!

And while at it, if you're a customer, is this the type of business you...

I'm a small business owner who works with a lot of local small retailers in Southeast, Wisconsin. I've been working with Lillies for several years and I honestly am excited when I see I have a Lillies delivery on the schedule. This is the type of shop I would have wandered around in for hours in my teenage years- it's a mix of local and global products that I don't see everywhere else. Some of my favorite yoga pants and hoodies have come from Lillies. The ladies working there are incredibly warm and friendly and helpful. I know this comes across as "of course she's praising a shop her products are in", but even if I didn't work with them- I would still make the drive up from Milwaukee...

Poorly run business whose interest, it seems, is only to take their customers' money, even when it is a credit.

I purchased and returned an item last year, and now wanted to spend the in-store credit. My local store closed last year and put a sign on the door saying "Shop Online". So, that is what I tried to do today--to use my store credit of $52.79. I was informed that I couldn't use it because the store closed and I had 60 days to use the credit. Problem is, no one ever called me to inform me that I had limited time to use it.

Shame on you Lillie's, for not honouring a store credit. That...