Winans Coffee & Chocolate — Restaurant in Centerville

I will NEVER step foot in this location again. A few weeks ago I went in there because I really wanted a caramel apple and they make really good ones. There were two young people working in there; a blond female and a person with short dark hair. When I went to check out, they left me standing there for what I think was a long time, without any acknowledgement. They were both busy taking care of the drive thru orders. Nonetheless, I waited and then checked out. Today, I went back because I wanted another apple. They didn't have any plain caramel apples on the shelf. I asked the same two people, the blonde female and dark haired person, if there were any plain caramel ones. The blonde was busy making a coffee drink that required her to nurse some steamed milk or something. The dark haired person went to the back to look. She came back and I was told there were no plain ones. I was ready to settle for a poorly made pecan apple. I say poorly made because there was barely any caramel on the apple. It was all pooled at the bottom w/ the pecans. I went to the counter and the blonde said they would be right with me. Meanwhile the dark haired person was just standing around talking to the blonde and even though eye contact was made, no action was put forth to assist me with check out. I was just left standing there waiting. I promptly put the apple back on the shelf and left. I don't know if it was racial or if these two people are young and lack professionalism, but this incident left a bad taste in my mouth. I don't care how good your product may be, I will not visit your location again and if anyone asks me, I am sure you know what story...

The staff were actually great and my coffee was good.

The owner, however, was incredibly rude. She was scolding every staff member, demanding that they take over orders but providing no information to them, sighing and huffing and puffing when spoken to, and acting like every single customer was a huge inconvenience for her.

She wrote my iced latte order on a hot cup, and when I corrected her, she was very annoyed and wrote it on the wrong sized cold cup, resulting in me getting the wrong size drink. When you’re in the service industry, providing decent customer service matters.

Everyone gets busy, everyone gets overwhelmed, but treating the team this way is absolutely unacceptable. The atmosphere was tense. Her energy changed the entire cafe. It felt like she either hates the team, hates me, or hates her job and...

I love Winans and I’ve been to many different Winans locations over the years the coffee is amazing and so is the chocolate but this morning I had a terrible experience. I will never be coming back to Winans on Saturdays. I waited in line for 12 minutes before getting to the speaker which never happens, they’re always very quick and when I got to the window to pay for my drink that I had ordered he asked me if I got a different drink I said no then proceeded to ask me what I got and my drink wasn’t even made ended up being late to work by 10 minutes when I showed up to Winans 12 minutes early. Guess it just depends on the day...