Bossy Beulah's — Restaurant in Charlotte

Is there anything better than great customer service? Probably, but not much, and KC at Bossy Beulah's in South End is as good as they get.

I picked up some food last Sunday near closing time, and unfortunately, my chicken breast sandwich, the Beaut, had several pieces that were too chewy to eat.

I called the next day and asked for a manager and the gentleman answering the phone, KC, said he could help me. I told him the situation, and he told me to come in and ask for him and he would get me a new sandwich for free. I mentioned I could make it in on the weekend and he said he's usually there then.

On Saturday, I asked for KC when I stopped in. He remembered I called and said he would take care of it. I decided to order french fries to go with it. I started to pay and he said, "I got it."

He made the chicken sandwich and fries from scratch. When it was done, he brought it over to me on a tray. He also added the blackberry hand pie as another added bonus.

The chicken sandwich is the best I have had in Charlotte. Their fries are also as good as you can get, and I am a fry aficionado. The blackberries in the hand pie were bursting with flavor and there was a soft crispness to the texture that was addicting.

If KC had just replaced my chicken sandwich, I would have been happy, but I wouldn't have written a glowing review. He went far beyond the expected, and that's great customer service!

People like him are the reason businesses are successful. You can be sure I will be back, as well as tell my friends.

Everyone working there was very welcoming, and the food was great! Kudos to a great experience, and a great manager in KC! Bossy Beulah's is lucky to have someone like him...

Unbeatable Southern Comfort Food at Bossy Beulah’s! I cannot rave enough about our family’s amazing experience last weekend at the brand-new Bossy Beulah’s near the Park Road Shopping Center in Charlotte! From the moment we walked in, we were greeted with a spotless, welcoming space filled with natural light and plenty of comfortable seating both inside and out. There is also ample parking which is always a plus. Let’s talk food—simply outstanding! Every bite was bursting with fresh, bold flavors that could only come from dishes made with care and top-notch ingredients. The apple filling in their hand pies is clearly homemade, setting a new standard for dessert. We devoured the Skinny Beaut with potato salad, a classic Beaut with crispy fries, a hot thigh sandwich, the Flossie double hamburger with cucumber salad, next-level crispy wings, and a to-die-for chocolate chunk cookie. The Flossie’s apple hand pies and sugar cookie soft serve were the perfect sweet finale—my diet start date will just have to wait until well beyond Monday! The staff truly made our visit unforgettable. They were genuine, attentive, and went out of their way to make us feel valued, even offering special kindness to me as a 100% disabled Vietnam veteran and accommodation to my family as we dined. Their warmth and professionalism made us feel right at home. Even the restrooms were spotless and featured quirky, humorous sayings—such a fun touch! Bossy Beulah’s is clearly a family-friendly gem, perfect for guests of all ages. Charlotte, you’ve got a new go-to spot for Southern comfort food that feels like home. Don’t walk, RUN to Bossy Beulah’s—you’ll...

It’s sad because I could not wait to try this out and this was my first and last time here. The food was way too salty. The young lady that took my order was very nice but that is where the good experience ends. I had to wait about 30 minutes for my order which was 5 wings fries and a cucumber salad. It wasn’t overly busy so I was wondering what the issue was and when I asked the lady seemed annoyed. She brought my order later which was missing my fries. Honest mistake. Thank Goodness I asked for a copy of the receipt because when I asked for the fries missing from my order… everyone treated me as if I was trying to steal from them. And again acting like I was bothering them for asking for the fries I paid for. No. I paid for a combo with fries and a salad. The meal came to $30 for one person to be treated the way I was treated seemed crazy to me. There weren’t any napkins in the dispenser either. Just all...