Tavern on the Tracks — Restaurant in Charlotte

A night out in Charlotte, a few friends and I thought we’d try this place out. Probably the most HORRIBLE experience I’ve ever had. First, we walk in and no one greets us to let us know if we need to wait or seat ourselves. Someone finally noticed us in passing and told us to “sit anywhere.” The floor was pretty full so we went up a few steps and sat a table that was filthy(that should have been our first sign to leave) so we sanitized and cleaned our table and chairs. Servers watched us clean our area and at no point came over to take over or offer help. Once seated, another group came in shortly after us and sat in the same area. After maybe 10 minutes (that’s me being nice) server Shannon comes out and goes to greet and take drink order for the group that came in after us. Shannon then comes over to us with a “I don’t really want to be here or serve them” type of attitude. We tried to ask questions about food suggestions, her attitude was very nonchalant and more of a “hurry up and figure out what you want” type of vibe from her. I asked her about drink specials, she kind of rushed/mumbled through that so I had to stand to get closer to her before asking her to repeat what she said. All in all, her service was horrible.

Our drinks were brought out by someone else who sat our drinks down without telling us who had what, so we pretty much guessed that part. As we’re talking , majority of our food comes out and is sat on the table. Then a giant roach crawls down the wall beside me and lands on our table in the midst of the food. Shannon walks back to bring the last part of our order and causally looks on to see what happened, didn’t apologize for that experience, just proceeded to grab our food and move it to another dirty table where there was a dead Roach laying on the floor along with napkins and forks. At no point did a manger come out and acknowledge what happened, Shannon acted as if nothing happened and carried on to ask if we needed anything else. Another server sat behind us (at this point we’re standing, not feeling comfortable to sit down in this filthy area) and pretty much stared and listened to our conversation as opposed to asking if we were okay or if we needed anything. She then waits until Shannon returns to the area and asks her what happened.

At this point I asked for our checks and to go boxes (no one offered to comp our meal) we were only given an excuse about why the roach was in the building, something about having to leave doors open or something like that, I don’t know. Pretty pointless if you ask me.

No apologies for our experience, Shannon brings our boxes and checks and tells us to have a great night. Never have I ever dealt with such nonchalant servers who didn’t think it was important to address what took place in their restaurant or offer anything to make up for the bad experience. Needless to say we’ll never visit this place again.

By the way, another customer sitting close to us came back and killed the roach on our table with his shoe. Not the servers, and it was left there just as the others on the floor....

Buyer beware if using a Debit card (I will get to that later in the review). First off, we were just there last night. We basically just order a variety of appetizers that were shared among 6 adults with a few adult beverages. Our tab was roughly $120-140 we had it split 4 way (which we requested BEFORE she prepared the check) The food was great. We liked every item we ordered. Large variety of menu offerings. All American fare pub-style food. My only issues were that there were no physical menus everything had to be seen by scanning QR code. Which I fully understand that is becoming the norm. However, The server was not very knowledgeable of the food and/or bar menu especially when we just wanted to ask quick questions without having to open up our phones and scroll thought the many,many menu items to find what you were looking for. I actually like the idea but of scanning a code . But, my experience tells me that QR codes are much more efficient for smaller, easier to navigate menu selections and when the server actually knows the menu and can answer questions. But, Here is the “kicker” of our experience—- They also charge a CARD FEE!! What the HELL is a freaking card fee in 2023?? On my $35 check they charged a $1.03 card fee. I have no idea what it meant and didn’t bother to ask the server (simply because she couldn’t answer any of our other questions).I mean, it was only $1, I get it but we had no idea of the fee and to me it seems like an unnecessary fee. What? Would they have rather us pay cash when we couldn’t even have an actual menu? Seems like they favor the digital business model but then penalize the customer for it? Give me back the menu and I will gladly pay cash if a card is such an inconvenience or too expensive of an offering. Maybe I missed the notification of a card fee somewhere in the endless scrolling of looking for something to eat. Post your fees where they can be seen BY ALL!! And at least 1 menu for tables that request it, PLEASE! Not everyone is open to having phones out when they are trying have a meal with...

THEIR BILLING DISCREPANCY ALMOST COST ME A MORTGAGE!!!!! I am originally from W.N.Y. so we have gone there for food every time we go to Charlotte. March 15th we went there after a concert! I ordered a Labatt Blue. The total was $3.75, so I paid with $5 cash. When I got my $1.25 back I kept quarter and left the dollar for a tip. I ordered 8 wings for $11.37. When I got that bill I paid with my debit card. CROSSED OFF THE TIP AND TOTAL SECTION AND LEFT $2 ACTUAL CASH FOR A TIP! When this came back to Wells Fargo they charged me $13.84. That is $2.47 over the purchase price. In planning my finances for closing April 24th I left $.16 in the bank. If Wells Fargo took my $1/transaction, they would've overdrafted me! Pretty sure underwriting would have pulled my mortgage. Not to mention I have been with Wells Fargo for about 5 years and never bounced anything EVER! IF THEY OVERCHARGE 100 PEOPLE $2.47 WELL DO THE MATH- BARTENDER MAKING A KILLING. TO MAKE IT EVEN WORSE. THE FIRST TIME I CALLED TO DEAL WITH THIS I WAS HUNG UP ON. THEN I CALLED BACK AND SPOKE TO ANDRE. HE TOLD ME "YOUR WINGS FROM THAT NIGHT WERE FREE" TO ME THAT MEANS $13.84 COMING BACK AS A CREDIT. THEY CREDITED $2.50 BACK TO MY ACCOUNT!!! NOT THAT I NEEDED MY MONEY FOR FOOD I ATE. I JUST DON'T THINK IT'S TOO MUCH TO ASK TO BE CHARGED PROPERLY!!!!! I WILL...