The Westin Charlotte — Hotel in Charlotte

I had a pleasant stay at The Westin Charlotte. The company I work for had a hotel block since we were attending a conference across the street at the Charlotte Convention Center. Therefore, I wasn’t guaranteed a specific type of room.

CHECK-IN Upon check-in, the front desk attendant was friendly and was able to my room keys (including Mobile Key) taken care of.

LOBBY The lobby is a lot smaller than I imagined but it looked clean. And they had a coffee shop and restaurant (Dogwood) on the premises.

ROOM I made my way up the beautiful elevators to my room, where I was surprised to see 2 queen beds. Again, with the hotel room blocks, we weren’t guaranteed a type of room - I was hoping for a single king bed room so I’d have more space. It was a decent room with standard amenities. I would have preferred a glass door instead of shower curtains but it was fine. I did like the large shower head and the extra adjustable shower hardware. One thing to note is it was a little hard finding the on/off switch for the lamps.

BATHROOM They have Scott tissue single-ply tissue paper. I wish they would upgrade to better toilet paper but that’s what you get here. Crumbly, thin toilet paper - yuck. There is, however, a CVS or Whole Foods nearby if you want to buy premium toilet paper. On a positive note, they have shampoo, conditioner, and body wash (also a soap bar, makeup wipes, and body lotion) available in case you forget to pack yours. The vents on the blowdryer in my room was disgustingly filled with dust. Also, personally, I wasn’t a fan of the layout of the toilet to sink - just weird IMO. And the light switch is outside of the bathroom.

BED Comfortable. Firm pillows that stay firm. Comforters with duvet cover. Loved the thickness of the comforter and I liked that it wasn’t so hot.

EXTRAS They have room-service available; however, it’s a service I did not need during my stay. I did, however, get to have breakfast from the Executive Lounge (3rd Floor). The patio up there is quite lovely. I did use the mini fridge to keep my drinks cold.

VALET They have valet parking available here with a convenient round-about. This is the safest spot to have an Uber or Lyft driver pick you up from - as one Uber driver let us out on the busier side of the hotel.

SERVICE The service from the staff I encountered were friendly employees. I purchased a bottle of SIMPLY lemonade from the coffee shop downstairs only to see it was past the expiration date! I went down to exchange it and they were very nice about it. I even helped them take out all the expired bottles - yikes!

LOCATION What I loved about The Westin was how easily accessible it was to the Convention Center. You can use the connecting bridge from the 2nd floor or just walk across the street. And it is walking distance to many restaurants in Downtown - or what locals refer to as “Uptown”.

Overall, I had a restful sleep and my room was clean. I would recommend changing out the toilet paper and cleaning the blow dryer vents. Lastly, I would recommend checking the expiration dates on the products being sold. I guess I expected more from The Westin. Charlotte, however, was a lovely...

My fiancé and I got married at the Westin on Saturday June 6, 2024. We were excited to work with The Westin based on the tour and great information provided by the sales/event manager (Roxie). Of course I had my bridezilla moments, but there were a lot of little things that I did and didn’t like. There were two major situations that truly stood out to me. Let me first highlight the positives. The food/cooking staff are top tier. The security, valet, and housekeeping are the friendliest most personable individuals I’ve met in a while. There were two situations where my fiancé and I weren’t able to make our biweekly payments on time (layoff and unexpected death) and the Westin was willing to push the payment to the next due date. I truly appreciate them for that. Now on to the things that bothered me. One, the event manager attempting to modify the price of the food after I signed the contract and then admitting I signed a contract under false pretense (Danielle). I signed a contract with The Westin in June of 2023. Once a contract is signed we were to receive the food at the price of the contract. The event manager attempted to price our food at the 2024 menu price. After I called it out, there was a back and forth, but The Westin ended up going by the contract I signed. Another thing that bothered me is the several charges on my debit card the weekend of my wedding (17 to be exact). We could only identify 8. When I called The Westin and asked what they were I spoke with Bianca. Bianca told me she didn’t know what they were, but she’d look into it and call me back. She never did. My fiancé and I paid over $20k over food and beverages. I was also supposed to receive a refund of $878.00 for overpayment of the wedding. The refund was initially pending in my account. The following day I noticed the pending credit fell off. The Westin claimed that we didn’t pay for our hotel stay and they would deduct it from my refund check. I sent proof that I paid and I still haven’t received anything. Nonetheless, the Westin is withholding my money and not responding to my emails or phone calls, so I’m going to take it up with my bank. Oh, I never received my Bonvoy points after spending well over $20-$30k at their hotel (including wedding ceremony, reception, hotel stay, room block), but hotel received our money. After my wedding day I was going to give The Westin 4 stars. Now after all that has transpired they get a 2. If it wasn’t for the staff The Westin would receive a 1. (I’ll insert communication between The...

We so looked forward to staying at the Westin during a recent convention, but that excitment was short lived. Upon arrival to our assigned floor(18) there was a musty odor in the hallway which gave the impression of a lack of cleanliness. Our room was nice with all the dust on tables and the phone! Looked like the maid service completed top surface cleaning only. The bed was comfortable and the linens appropriate for the type of hotel, but were nothing special. The in room refrigerator NEVER cooled down, luckily medications did not need to be kept cool. Maid service was slooooow with rooms not being cleaned in an efficient manner. Got real tired of hearing the hotel is full.

First night we were off to have dinner in Embers. Before we were waited on the fire was out! We were seated and received a glass of water and then the wait started. 45 minutes of sitting and finally we stopped a rushed waitress to ask if we were going to be able to order. She stated she was not our waitress but did take our order. It was on that night that we met Kevin. HE listened to our complaint and service for the entire establishment improved with Kevin busing tables and running the pass.The prices charged in the hotel are outrageous. $19.95 for breakfast that was not all that good was rapidly replaced by a walk to the convention center for a $5 breakfast that actually tasted better. $13 for a hamburger would have been replaced if there had been a close What a Burger or equivalent and $11 for a small pot( 3 cups) of coffee....surprised the packet of coffee in the room wasn't a chargable item.

The majority of the hotel staff generally gives the air of being aloof and is not service oriented with the exception of 1 desk clerk and 1 bellman and Kevin( after our initial conversation). Kevin needs to receive a pat on the back for his attentiveness to detail after our talk.

We had read that there was a $12+/day charge for internet so we did not bring our computer. Most hotels, with the room rates that the Westin has, have WiFi at no charge. Do not like finding a free WiFi site in the bar area... really not a good place to conduct business. Would say that we felt like were nickle and dimed to death but it was much more expensive than that....dollar and fived would be closer to the truth. We don't mind paying when there is service that goes with the price. Cannot imagine why the hotel was not prepared for the convention with adequate staff. You knew we...