Reached out to Jennifer Simmons, Inn Manager to no avail. I guess their restaurant manager was right, when you’re as big as they are they don’t care about the little guys opinion. What a shame. ——— Dear Wild Goose Management,

I am writing to express my deep disappointment and frustration with the deplorable experience I had at your restaurant on July 2nd, 2023. Despite having a reservation made for 8:00 pm, my fiancé and I were subjected to an unreasonably long wait time, missed the anticipated fireworks, and shockingly, were still left without our meals. Furthermore, the behavior exhibited by our waiter, who claimed to be the manager on duty, was highly inappropriate and insulting.

While I understand that delays can occur, especially during busy periods, it is completely unacceptable that a reservation made in advance was not honored and that we were made to wait such an excessive amount of time to be left without our meals. This resulted in us missing the Fourth of July fireworks, which was a major disappointment.

Throughout the wait, Juan Carlos repeatedly assured us that our food would be ready in just ‘a few more minutes’ after supposedly checking with the kitchen. Although we patiently waited, we became increasingly frustrated when we witnessed two tables seated around us, who arrived after us, receiving their food. This blatant disregard for the order in which customers were seated and served was both confusing and disheartening.

Seeing our frustration Juan Carlos came to our table I asked him how long on our food since we had been waiting for almost an hour and a half he offered a second round of drinks on the house which we politely declined we just wanted to know the status of our food he said he wasn’t sure but was going to check. At this point, we decided to approach the waitress serving the neighboring tables and requested to speak to the manager. To our surprise, Juan Carlos returned, claiming to be the manager on duty his demeanor had now changed and he pointed at his name badge in a condescending manner and dismissed our concerns in an arrogant tone. He even went as far as to say that he didn’t work in the kitchen and implying that writing a negative review would not affect the popularity of the restaurant due of course to its privileged location. This display of unprofessionalism and disrespect left us astounded and humiliated.

To add insult to injury, Juan Carlos loudly offered us "everything" for free, insinuating that we were attempting to get a free drink. This was a gross misinterpretation of our intentions, as my fiancé and I had only consumed one beverage each while waiting an hour and a half for our meals. His attempt to embarrass us was both offensive and uncalled for.

In light of this horrific experience, I demand a formal apology from your management. The treatment we received from Juan Carlos, who claimed to be the manager, is completely unacceptable and tarnished what should have been a pleasant evening. It is crucial for your establishment to take immediate action to rectify this situation in order to maintain a respectable customer base.

If no appropriate measures are taken to address this issue within the next two weeks, I will feel compelled to share my unfortunate experience through various online review platforms and alert my circle of acquaintances about the disrespectful encounter I endured at Wild Goose.

I genuinely hope that this letter will serve as a wake-up call for your management, prompting immediate improvements to prevent other customers from enduring such a regrettable and frustrating experience. I eagerly await your prompt response and resolution to this matter.

Yours sincerely