Chili's Grill & Bar — Restaurant in Chattanooga

As someone who typically enjoys Chili's, I regret to say that I cannot extend my admiration to this particular location. My recent visit left me unimpressed and dissatisfied.

Upon entering the restaurant, I was greeted by a server who seemed to vanish for most of my visit. Even after taking my order, it was the other staff members who delivered the food. While I understand that a busy Saturday night may result in divided responsibilities, this was a quiet Thursday lunch with hardly any customers present.

To make matters worse, my drink remained empty from the moment my order was taken. Despite the significant delay between the delivery of my drink by another server and my main course order, my original server failed to offer a refill while I ate. It was only as he closed my food tab that he reluctantly suggested a to-go drink.

Regrettably, I could not bring myself to leave a tip for such lackluster service. It's disappointing when an establishment known for its quality falls short in delivering a satisfactory dining experience. Hopefully, the management will address these concerns and improve the overall service at this location.

While Chili's remains a favorite of mine, I would caution others against visiting this particular branch until they can rectify the issues that marred my visit.

There is a growing discussion about tipping culture, with some advocating for increased tipping and others calling for its abolition. The main concern is the escalating expectations associated with tips. While I appreciate the opportunity to reward exceptional service through tipping, it should not be obligatory for fulfilling basic job requirements. Fair compensation for employees should be the responsibility of the employer, not the customer.

The amount spent on a meal should not dictate the additional payment required as a tip. There is no difference in effort or work involved in serving a $12 burger or a $50 steak. The value of the server's service should not be influenced by the cost of the food.

Inconsistency and double standards exist in tipping expectations. Fast food establishments like McDonald's or Arby's do not require tipping, even though their employees perform similar tasks as those in Subway or Starbucks, where tipping is expected.

Buffet-style restaurants also raise questions about tipping. Customers actively participate in the process of getting their own food, while servers primarily focus on drink refills and clearing plates. Tipping a server in this context becomes questionable when customers do most of the work themselves.

Some establishments even allow tipping at drive-thrus, but the service provided at a drive-thru does not warrant a tip.

Takeout personnel also receive tips, although their role is similar to cashiers at grocery stores who do not receive tips. Treating them differently is inconsistent.

Tipping originated as a way to express gratitude for exceptional service, not as a mandatory requirement to compensate for low wages. Service industry workers should consider that their jobs are often temporary positions and not lifelong careers. Demanding high hourly tips can be unreasonable compared to professions like nursing that require advanced education and specialized skills.

It's time to reconsider our expectations and entitlement regarding tipping. Customers should not bear the burden of subsidizing life choices. Employers should ensure fair wages based on job...

My wife and I arrived about 3 pm on a Wednesday. We parked out back and walked down that horrible ramp from the parking lot. I have CHF and my wife has COPD. Anyway we made it inside and noticed that counting us and 5 other customers. The host sat us opposite side from the bar. Almost on top of another couple. Close enough to them we could tell that they were unhappy about something but at the time we didn't know why. Getting ready to walk out at 3:25 our waitress came to the table finally. Both very hangry by this time I ask for an order of chips and queso and 2 teas. About 5 minutes go by she stops and ask about us ordering. We both placed our order. Pushing 4:05 she brings out meals out. I look at her confused and she looks at me and says OH DO YOU HAVE A PROBLEM..I look at my wife and she shakes her head no for me to keep cool. Ok so I did the best I could and said we order chips and queso about 45 minutes ago. She said oh and walked away. We had started eating our meals and about 10 minutes went by. We figured since we had our meals she would just cancelled the chips and queso. Well she walked up to our table with the chips and queso. I looked at the clock on my phone and it showed 4:35. I kept my cool and never said a word. I had finished my glass of tea almost done eating nsge brings us both new Muggs of tea. I pull my card out to pay. She stats pushing buttons on that box on our table. Turns it facing me and says it is ready to add my tip then put your card on it and finish the bill. This lady had a big set testicles on her.I did a custom tip on it for $1. And we walked out. As we headed around back to the ramp I looked in the windows and she was starting at us like she could kill us. Needless to say that place will never...

I usually like the food when I get my puppy her kids meal but today on her birthday for some odd reason to managers stood over me as I attempted to look through my Google mail to find medical proof for her. Apparently my ID card wasn't good enough for her. I tried explain to them that I had proof but made it so uncomfortable. My boss from work called and the rude waitress continued to talk about the situation after I told her to wait a minute I need to take an important call. Usually Chili's is pretty good but today on July 5th 2024 their staff just lost a loyal customer for every franchise that exists. I swear Chili's willl higher my company to do a job for them is the only way I will ever step foot in one of their establishments again. This is a prime example of one sour apple ruins the whole bunch

Was very nice of you to reach out but I respectfully decline to do business with chilli's. July 5th 1pm-3pm. lunch time .year 2024. Horrible management. Very unprofessional. There was a trainee there management decided to"Make an example"out of the disabled. Very rude and embarrassing mainly because I have a severe head injury and it takes me a few minutes to process request. Not only were they asking me to provide medical documents right there on the spot in front of customers (HIPPA violation)as I was trying to enjoy my daughter's birthday...they became argumentative and threaten to call the police on me. This is just horrible I'm offended all over again and may consult a lawyer

9-5-2024 Everytime i see this. It makes me cry. You'll know the emotional damage stikes. I will update my review. If you ever been made to feel less than the potential you wish to obtain for yourself. God loves you. His judgment is the only judgment...