Provisions — Restaurant in Chattanooga

Your website doesn’t specify that 9am is too late for breakfast and the middle aged white woman (I assume she was the manager) that was wearing a black and white striped blazer on Sunday March 31 was extremely arrogant, nasty, and persistently rude. If she was going to be condescending the entire time I was waiting for my order with not only me, but with the staff, I wish she would have just told me she wouldn’t place my breakfast order instead of needlessly and persistently saying to her staff “have you checked to make sure this man’s order has been physically spoken to the staff since we are choosing to do him the kindness of making him this breakfast.” I felt like a huge bother. I could have easily been told no and been happy with just getting a muffin. All I did was place an order and the (very kind and sweet and helpful) young woman with the black curly hair mentioned (paraphrased) “we got it for you for sure I just have to go tell them about it because the system doesn’t pull the orders back to the kitchen because of a malfunction we are working on”. She was fantastic. It was the manager. But again. Why am I being mocked for a timing restraint that’s not listed on the menu on the website or in house? She kept loudly saying to the employee “since we are doing this for him make sure to go tell the kitchen”. “Did you tell the kitchen yet since we are doing this for him?”

And to top it all off. I got the meal to my hotel room and it . . . was wrong. I don’t normally care about wrong orders but this was the icing on the cake. And … My fault for not checking. But to be that condescending and rude and then also give me the wrong thing. . . . . . . . . . To repeat: The girl with the black curly hair and the young girl with the auburnish hair were nice and apologetic and did great. It was the middle aged manager in the black and white striped blazer that was there at 9am on March 31st. If you don’t offer breakfast at 9am, fine. Just update it and say it on your website and please have staff that doesn’t make your guests feel like a burden for assuming your space exists and runs in the way it currently says it does on...

I wouldn’t come back. Sadly, this really is just a coffee bar. I stopped by as they had a sign outside stating they have wifi. I needed to get some work done. Upon stopping in, I noticed there was only really like two tables in the lobby area of the hotel to work from. Neither of which had anywhere to plug in. I asked for a cappuccino and the barista said they didn’t have milk. Excuse me? You’re a coffee shop inside a hotel. How? If the intent is to get more foot traffic by locals in the area, you’re not doing a good job. There’s nowhere to work from. The table itself was dirty with coffee stains. The cappuccino I did receive was okay, but served in a disposable cup. Any time anything is served in a disposable cup, the message you’re sending is “we don’t want you here, leave.” The baristas just hid in the back the whole time. The host was on her phone the entire time. The coffee itself was okay but...

The customer service there was maybe the worst I've ever had. If I could give less than a star I would, due to the interaction with the barista that worked there who seemed instantly bothered that I came up the register to buy anything in the first place. The coffee was probably great, but I ended up leaving before I purchased a drink.

The barista offered Mad Priest coffee or Goodmans coffee beans for the americano that I ordered. I used to work at Goodmans and drank americanos every time I worked so I wanted to try something different. I ordered the drink with Mad Priest beans (local and good roaster). He made a face and told me that I didn't want that. He asked me if I liked Starbucks coffee, and then proceeded to shame me for my order. Lastly he conceded, said he'd sell me what I ordered after I tried the drink with Goodmans (his preferred drink). If I didn't like it then he'd make...