Paris West Restaurant and Bar — Restaurant in Cheyenne

I came in to this restaurant Tuesday 12/12 around 12:45ish. I was very excited to try this new restaurant unfortunately I had a very bad experience that made me feel attacked, and left me hungry still and very upset. My waitress never introduced herself to me rarely checked up on my table. When my food came out my ov med eggs were ov hard which I asked to have remade but they took my plate away and was going to get them remade but brought my same plate back with the old eggs and never brought me a new plate with new eggs.the biscuits and gravy were very dry so I ask for extra gravy bc I barely got any with my biscuits after about 15 minutes a very small portion of gravy was brought to me and was told they ran out of gravy but they still were gonna have to charge me for it. If I had known they were low on gravy I would’ve ordered something else. At this point I’m still waiting for my eggs and I asked about them and she asked if I ever got them and I said no. Obviously she didn’t know because she rarely checked on my table. I also asked for room temp butter and it was brought to me melted and was told I was gonna be charged for it. I asked for a manager which then the cook manager Gilbert was brought to me who told me that he’s been in the industry for a long time but my complaints were common he offered to remake my food but made me feel like it was an inconvenience and made me feel like I was being attacked by the both of them. I heard them laughing and talking about the complaints I made. I rarely eat in Cheyenne bc of the bad experiences I’ve had, I gave this place a try because 3 of my sisters work there currently and I have heard good things. Sadly, I don’t think I will ever be returning again.

Jaycee, I’m very sorry you had a less than positive experience. We strive to deliver the best service humanly possible and obviously failed to meet your expectations.

Unfortunately in the service industry there are real life people involved and mistakes are made as can be validated by your sisters. All we can do is hope we can continue to go above and beyond to correct our shortcomings and leave every guest with a positive experience. At the end of the day we tried to compensate for your unhappiness by comping your meal and discounting others. I’m sorry we didn’t provide a positive experience.

I just want to make it clear you did not offer to compensate my meal. Until the end when I was really fed up with how I was treated I finally asked if I could get my meal and my meal only compensated and the employees were still reluctant on it. I truly don’t expect anything other than the bare minimum and to not by treated like I wasn’t human and just a customer who at the end of the day should always be right.how I was treated there wasn’t okay and how you replied to me wasn’t okay . I was never trying to get service that was beyond humanly possible . Just a customer at the end of the day who wanted her eggs cooked right and to be treated...

There are all types of culinary experiences—ranging from grabbing a Double-Double from In-N-Out, to tasting Japanese Wagyu for the first time, all the way to… whatever this, for lack of a better term, was.

Let’s start with the vibe: think rundown hipster motif. The lighting was a mismatched mess of yellow and white bulbs, and the seating—possibly aiming for "vintage chic"—came off more like “steel chair meets shaggy bathroom carpet.” If that’s what they’re going for, all power to them. If not, just walk a block to a venue with standardized seating and some sense of design consistency.

Now, let’s dig into the food portion of this fever dream. If you’re going to dress up a restaurant, charge hefty prices as if it’s a proper fine dining establishment, and then serve glorified short-order food in baskets and paper bowls, it should honestly be against the Geneva Convention. And please, don’t try to sell me the line about how the kitchen takes great care preparing each dish individually—I could see into the kitchen. This is a short-order setup through and through. And even that they can’t get right.

My order? A “Cowboy Grilled Cheese.” How does one mess up a grilled cheese sandwich, arguably one of the most foolproof American classics? Boy howdy, let me tell you. I was expecting toasted bread, melted cheese, and a bit of pulled pork to add a patriotic twist. Instead, I was greeted by a soggy, lukewarm sandwich with unmelted cheese and just enough pulled pork to try and mask the crime. Chips were good, I’ll give them that. But this atrocity cost about fifteen bucks.

My fiancée ordered the allegedly popular French Onion Soup—popular perhaps only because it’s the largest surface concentration of salt outside the Salar de Uyuni. I felt simultaneously full of electrolytes and dehydrated after one spoonful. It came with “garlic bread” so tough, 1700s sailors would have turned it down in favor of ship biscuits. That dish? Over ten dollars.

Last but not least, the kids’ meal: two chicken strips and boxed Kraft Mac & Cheese. And no, sprinkling a bit of thyme on it doesn’t make it gourmet. I truly don’t know how someone can ruin Kraft Mac & Cheese—but this restaurant managed it. And they charged eleven dollars for the privilege.

If you’re looking for a place that feels like dining inside a thrift store and serves what could generously be called “food,” this is your spot. But if you want a meal that won’t demolish your taste buds, upset your stomach, or mug your wallet, take your hard-earned money elsewhere.

The waiter was nice—credit where it’s due—but forgot to refill drinks, despite only four other seated tables.

P.S Their responses are AI generated, see...

We were so excited to eat here and made dinner reservations for 5:15 pm on Saturday, April 13 and driving from Loveland the traffic was a little heavy so we called to let them know we were going to arrive at 5:30 pm and was told no problem. We arrived at 5:30 and were seated immediately. Myself, husband and our two adult daughters. We were attending an 8 pm show at the Lincoln Theater. Took about 15 minutes to get our drink orders taken and 3 of us ordered the specialty cocktails and another 20 minutes to get our drinks. I ordered the Audrey but instead the bar brought out the Amelia and it was exchanged right away. We also ordered mussels as our appetizer. Once we saw how long the drinks took we decided to order our entrees in the hopes there would be no delays. Our order included the chicken pasta, salmon piccata, salmon salad and a grilled cheese. We did not order anything that required long cooking times. Two entrees came with soup or salad and both were delicious but the tomato bisque soup was lukewarm. Still no appetizer but after being seated for 45 minutes we got a beautiful bowl of bread. It was 6:15 and no appetizer yet, we asked about how much longer and finally around 6:45 pm we were told the food would be another 45 minutes to an hour and the kitchen told our server to let everyone know that too. Two young ladies all dressed for prom had arrived around 6 and had to leave when hearing this or they would miss prom. We got up too and the whole restaurant was cleared out by 7 pm except for one couple who were already seated when we sat at 5:30 pm. No one besides the server apologized for the inconvenience. We ended finally getting the mussels at 6:45 and had to inhale them so we could make the show. We had to cancel our dinner and I forgot to mention also had to go to the bar on our own for a second drink as no one came by to see if we wanted another drink. We were all bewildered as to why it took over an hour to get our appetizer (mussels are fast to prepare) and it is unbelievable that we were told after being there for over an hour we would still have to wait another hour for our food. The restaurant was empty when we left and wondering how this could happen on a Saturday night. We paid for what we did have and it’s just a shame because what we did get to eat was delicious. We also let our server know it’s not her fault but someone from management should have...