Giordano's

This was my first experience at Giordano’s and it may be my last.

My girlfriend and I waited 30 mins to get a table for 2, no big deal. Once we got seated, our waiter got us water and quickly took our order because they stated the pizzas take 45mins to an hour. Again, no big deal.

We got our salads to start within 10 mins, great! The Caesar salad was the best part of the meal. Our water ran out and it took us about 20 mins to flag down our waiter to get more water after he passed us a few times to seat new tables behind us. In total he had about 4-5 tables.

We got our pizza after about 40 mins which is to be expected. We had another couple that sat down about 10 mins prior to that get their pizza 10 minutes after we got ours which made us suspicious. Why did they get theirs quicker?

Our waiter continued to neglect us serving other tables and Ignoring us when we needed more water and then at that point, needed a box for our remaining two slices.

Our water was nowhere to be found and the couple that came after us had their pizza boxed up and got their check.

I was livid. Normally I am not one to complain at restaurants. I hardly leave a bad review if you look at my history but this was the worst experience I have had at a restaurant in years.

A different waitress walked by and asked if we needed anything because she saw the discomfort on our faces and I asked to speak to a manger and to have our pizza boxed up. She was very friendly and I wish I had her name because she was the most helpful.

The “floor manager” came to ask us about our experience after I requested to speak to him to which he smirked/laughed a little bit and said he will see what he can do. I told him I will pay the full bill, the money is not the problem but just to talk to his employee about the horrible service.

He did take care of the pizza as it was undercooked even after waiting 40 mins for it but his attitude did not show care whatsoever.

0/10 service.