Jimmy John's — Restaurant in Chicago

Placed order for a group of 7 online at 9:42am with delivery scheduled at 12:15. By 12:25, I had received no communication from the store beyond order confirmation. App tracker did not indicate order had even left the store. When I called and asked for status, employee said they were behind and order would be out in 20-30 mins. I explained that I had a tight timetable and needed the order sooner than that. He said to call back in 10 minutes. I called back and the phone gave a busy signal for the next hour or more. At 1:17 the app indicated the order was “out for delivery” but I never received the order or a phone call. I communicated with a manager later to refund my credit card. My card was never refunded and the store completely blew me off. Probably my worst experience with any kind of ordering system. There is a lack of accountability and service by the employees...

Visiting Chicago and ordered Door Dash from Jimmy John's best the hotel because it said 20 minutes. After an hour, I attempted to cancel the order on Door Dash. However, Jimmy John's did their own delivery and the store had to be contacted. The person that answered the phone began to state that they were short staffed and my card works be credited without receiving any information from me. He hung up on me. I called back in an attempt to confirm that the order would be canceled and he said it was too busy to speak to me before he hung up again. Thankfully, I was able to cancel through customer service at Door Dash who stated that they had not begun the order....

It was my first and last time going here, as soon as i walked in a older gentleman was at the register, as i was looking at the menu, he asked what you want on your sandwhich, would you please let me look at the menu wow, then he Proceeded to say I hope you got exact change, why would he ask me that and it was not near to closing time, i should have just left, but that is my last time going in that Establishment. And the lady that was fixing the food didnt put anything under the bread, just made it right on the board, i threw the sandwhich away i was so Disappointed I know I should have just told him I don't want the order but I was just so Frustrated!!!...