Starbucks Coffee Company — Restaurant in Chicago

I ordered an Iced soy chai latte and I got a regular iced latte so I let the barista know and she tells me that that's not what I had said...?? But why would I say anything else besides iced soy chai latte when that's the only drink I order all the time? She remakes my drink and this time she gives me an iced chai latte with no milk at all.. so I ask her if she put milk knowing that she didn't and she says "you didn't say you wanted milk" at that moment another woman comes out from the back and asks what's going on, so then she makes my drink instead because another customer arrived (I was the only customer when I ordered) so the first girl takes his order while the other lady makes my drink this time giving me a iced soy drink with a pinch of chai... it took them three drinks and didn't get any of them right so I give up because at that point I'm thinking that no matter what I tell them they'll continue to make it wrong. I've never had a problem at the...

I started coming to this Starbucks due to the bad quality of the location on Chicago and Superior. I am so glad that I found this Starbucks because here the employees make the best coffee I've ever tasted. One barista in particular makes a phenomenal Hot Salted Caramel Mocha and Hot Caramel Machiato. I don't know her name but she is the one closing this Thursday evening on December 5th,...

Incompetent, rude, slow service. 15 minutes for a shot of espresso. No apologies, just excuses like, "we're short-staffed." Well, how does that make YOU look? You're not getting my sympathy because you don't have the ability to serve me while you gladly take my money for your grossly overpriced drinks. This location has got to be an embarrassment to the...