Jack in the Box — Restaurant in Chico

I have gone through the drive-thru at this particular Jack in The Box and smelled awful things. I drove through without ordering in previous years. Two days ago I hesitated but I was very hungry and hadn't eaten all day. The other nearby drive-thrus were very busy because it was lunch time. So I decided to order here since I didn't smell any awful smell and it had been several years since I had a bad experience. I ordered two different types of McMuffins. They both smelled the same and awful and were so bad just the smell made me nauseous when I unwrapped them. So I brought them back and asked for a refund. An employee asked me if I would like a free meal. I assumed that meant that I get my money back and I get a free meal. Again I hesitated but I said okay as long as its not the same thing thinking maybe if I just have a hamburger it will be okay. I received a meal and ordered a curly fry with it. Again the same smell came from the curly fries even though it was a different item. I went back and I warned them that there's something wrong possibly with their oil. I left without a refund because other cars were coming through the drive-thru. When I got home I noticed the employee had taken my original receipt with a survey so I couldn't report it by survey code and had given me a manager's meal receipt that was unsigned by the manager. I called the corporate office. That employee asked me if I would like a district manager to call me back and I said yes. 2 days later I'm sick and I think it's from just touching that food bag from Jack in The Box that I threw out last night, and the district manager still hasn't called me back. Plus I never received my refund! Save yourself, don't go to the Jack-in-the-Box on 20th in Chico California. I've been to many other Jack in The Boxes and never had any problems except for one off of I-5 giving me the wrong order. At the best these food service employees are negligent and at the worst I think they're trying to purposely...

Well, hopefully half of the negatives I found with my visit to Jack in the Box were due to COVID, which is why I still gave them 3 of 5 stars. There were only 2 cars ahead of mine when I arrived, 1 ordering and 1 pulling to the window, however, it took roughly 8-10 minutes (easily a conservative estimate) of waiting before i was able to move 1 space forward to the ordering mic/speaker. THEN, another 3-4 minutes before an impatient employee attempted to rudely rush me through my order. The same 2 vehicles were still ahead of me waiting, and the 1st had (by then) been there about 15 minutes or so! Thankfully, they finished up their transaction within a minutes or 2, and the next car (the vehicle in front of me) was only at the window for about 4-5 minutes. I got to the window, was greeted with an apology for the wait and a smile, handed over my money and... was immediately handed my order! Unfortunately, that was the high point of the entire visit, seeing as 2 of the 3 burgers in my parties order were unsatisfactory, and the fries were hard and nearly inedible. I've received MUCH tastier food from Jack nearly every time I've been there in the past, so I must conclude the warning sign in the front window notifying customers of extended wait times due to not enough staff MUST have had almost everything to do with what was wrong with my...

Sort reviews by "most recent" and then ask yourself if you want to patronize this Jack in the Box.

Pros: None

Cons: Restaurant randomly closes so employees can take breaks Jack in the Box app will take any order and debit/charge your payment type with no regard as to whether the restaurant will/can fulfill your order Long wait in drive-thru line

I placed an order at this Jack in the Box using the Jack in the Box app. It was past 10 PM and only the drive-thru was open, so my order was for a drive-thru pickup. My order was processed and my bank account was debited. I arrived at the restaurant to find the drive-thru lane blocked by a parked and unattended vehicle, and the lobby was closed. I tried calling the restaurant but after minutes of ringing no one answered. I was finally able to yell into the restaurant and speak with the manager who, after initally "shooing" me away, informed me the entire restaurant was taking a lunch break. It took minutes of back and forth to get to the point where I was told that if I waited until an employee removed their vehicle from blocking the drive-thru lane I could get my app order THAT I HAD ALREADY PAID FOR. Jack in the Box has handled the entire COVID fiasco extremely poorly. I will not order from Jack in the Box again and I encourage you to...