El Pollo Loco — Restaurant in Chino Hills

Never come to this place after 7pm on a weekend. I live in Chino Hills and have attempted to come to this El Pollo Loco on several occasion to buy dinner for my family and on EVERY occasion but one have they told me they ran out of Legs and Thighs and can ONLY sell me a Legs, thighs, and Breast combo meal for a higher price.....? Wait, they just said they ran out of legs and thighs Only combos and all they can sell is combos that have breast included for a HIGHER PRICE. So whats happening is this franchise is finding itself during the later hours of the day with an over dose of Breast they can not get rid of are on the verge of losing money if they can't sell them. So they pass on this inability to sell more breast to their costumers by MAKING THEM BUY a Combo w/ Breast included at a HIGHER PRICE. Naturally I was frustrated with this common situation and complained. The store manager Jazmine seemed uninterested in my complaint and requested that I Do NOT Come back to this store if I was unwilling to sympathize with their situation. When questioned about her ability to refuse service to a loyal customer she proceeded to lie by saying I gave her the finger while in the drive thru (Security cameras will prove this to be false) and that I held up her drive thru line while I was trying to voice my concern about their service (there was NO ONE in line / sales receipts will prove that), and that I was arguing with her using foul language (Yes I was upset and being argumentative, but NOT using foul language). She thought she could just get her last word in at the drive thru window and say I'm no longer welcome and then close the window on me, but she couldn't run when I parked and walked inside the restaurant to confront her. This store's ownership and the kids managing it are horrible. I'll be contacting the corporate offices to inform them of this less than adequate...

Giving it a 3 Rating because my salad was better then It looked. I paid for double chicken, which to be honest it didn't appear as. The avocado for the most part had the black bruising on it. It was my first time ordering through the app (which lagged). I specified how many and which type of salsas I wanted. Cool they ask! ..they will have them ready to go with my order(I thought). Wrong!. I pulled up into the drive thru line because there were no cars in line to pick up my online order. I was told by the attendant "Sorry we dont release Online orders through the drive thru"...I was in disbelief. How does that make sense? Like I seriously want to know If you know why. So my experience was annoying and inconvenient. I will give this location another shot but I will not be ordering through the app took too long. I was better off waiting in line, I would of got my salsa and not had to go inside and wait behind 3 ppl to clear the salsa bar. Make a clear area for online pick up, these people have already paid for their food. Instead people walk past you and don't bother to ask if anyone is picking up a online order. I hope to see staff working more efficiently next time. Hope this review...

I don't like giving businesses ones but this place hit as low as they could have. 1st the staff here are all grown adults that should be better. I placed my order and after a longer then normal I didn't receive my whole order, not the worst thing but how they handled was inferiorating.

I was missing one piece of my order and after asking for help two front staff and one cook had what I can describe as a weird exchange in Spanish. I don't speak Spanish but I could make out one person saying that's what I ordered as the dish I returned was being passed around. I gave them my receipt, they proceeded to cut a 3rd piece of chicken to complete my order then passed it back to me.

When I got to my table and looked at my food the chicken thighs were cut in half yielding less than half of the meat available on a thigh mostly bone... it looked like a pigeon. The food was ok in taste but the experience ruined my luch. Customer service can make or break a business, I won't be back to this location.

My expectations are set by the price at this point at all service businesses and this business...