Domino's Pizza — Restaurant in Christiansburg

We been buying food off and on for last 15 years from here even though we live six miles away. Recently we ordered food over the phone and they didn’t paid attention while preparing the food. Our food supposed to be vegetarian but instead had a pepperoni all over it.We were told they will remake the food and also refund our money back. We paid cash for the food including fair amount of tip. When we went to get the money back we were told that the person who was working didn’t knew how to refund the money back. They asked to come next day and store manager would issue us refund. Next day in the evening we called the location to make sure that store manager was available. But we were told by store manager Miss Keisha that store policy doesn’t allow her to refund the money. In short they didn’t only botched the food but also gave run around by telling us two different versions. We were offered store credit but we have decided not to go back ever. They just lost one longtime customer. We understand that mistakes happens but just because we paid in cash they denied to give our money back. They have been doing wrong business practice. I suspect that they have several reported violations and real possibility that people might get sick but they don’t care. Don’t be surprised if you see the lights are off for the good if they keep doing lousy business over and over again. Be very careful If you are buying from them because it’s us today, tomorrow it could be you. Unless you have easy money floating around. Not...

I honestly don't rever have a bad thing to say about this Domino's. I am a customer who orders from this particular Domino's on Peppers Ferry Rd on a consistent basis. However, tonight, I ordered over $30 worth of food. I ALWAYS order the specialty buffalo chicken. This particular order, the chicken had no sauce or cheese on it and almost burnt. I actually thought they were the tots at first. I called to ask for a remake of the 1 item, not the entire order. The manager, if that's what he really was, told me he made the order and that the chicken had sauce and cheese on it. I offered to bring the food back to him and he insisted I was lying. The little boys name was Liam or however you spell his name. As much as I order, I've never seen him there before. He needs to go back where he came from. He was so rude I wanted to go back down there and tell him something face to face. I will be contacting corporate, simply because of his demeanor and terrible customer service. Not cool Domino's. Not cool. I wish I could upload a picture on this post to prove my point. Chicken so crunchy I don't even...

I order here often. There 5.99 deal is excellent. Pizza is always hot. I gave 3 stars because I never have had an issue until tonight. Those delivery drivers are absolute sweet hearts. However, tonight the Dominos messed up my order. I called to see if I could just pay the difference for them to fix it. They just dropped it off. I have the receipt and nothing was eaten. I was told by a manager sure wish I remember her name because she was rude. That they couldn't fix it and i would have to pay for a whole new pizza. What is the delivery insurance for??? Then she said okay bye. And hung up fast. If you don't like your job, don't join customer serve. I'll go to papa John's because they've never given me a hard time for a mistake they made. I've ordered over 50$ worth of food in 3 weeks from here and there was no way to make this right? No thank you. But other than that the delivery drivers are good and fast. Very sweet. And pizza is always hot even...